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How Sample Credit Policy Work
Sample credit makes your decision easier. At VividCozy, we believe trying before buying should be risk-free. That’s why we offer a sample credit policy: the full cost of your tile samples will be credited back when you place a qualifying full-size order. With this sample credit system, you can explore textures and colors in real life—without worrying about wasting money.
Check the FAQs below to see how the sample credit process works, how many samples you can order, and how fast they ship.
🔎 Note: For full details, please refer to our Terms & Conditions for the official sample credit policy.
📦 Please be aware that samples are non-returnable. See our Return & Refund Policy for more information.
Sample kit pricing is shown at checkout on the Request Sample page. Shipping is free to the contiguous 48 U.S. states and typical delivery is 0–10 business days (incl. 0–3 days processing); see our Shipping Policy.
Sample kits are non-returnable (defect-only exceptions) per our Returns & Refunds Policy. Where eligible, the cost can be credited toward a full order; see the Sample Credit Policy.
Instead of a cash refund, we offer a purchase credit for qualifying orders: up to $20 credited when you place a full order of 50 sq ft+ within 30 days of your sample purchase. Full details are in our Sample Credit Policy and Terms & Conditions. If you have questions, contact us.
We offer pre-packed sample kits grouped by style/color so you can compare quickly. You may order multiple different kits for evaluation. Contractors or commercial sourcing teams can request a tailored plan via Design Consultation or Contact Us.
0–10 business days to the contiguous U.S., including 0–3 business days for processing. Orders placed after 2:00 PM PT start processing the next business day. You’ll receive tracking at dispatch. Timelines can vary with carrier operations and (for factory-direct flows) port/customs conditions. See our Shipping & Order Fulfillment Policy for details.
To keep pricing sharp and ship fast, we currently offer pre-packed kits (by style/color). If you want a targeted selection, share a room photo and brief via Design Consultation and we’ll recommend the exact kits/SKUs to order. Then place your kit order on Request Sample.