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Need assistance? Simply contact us — our team is ready to help with your order, factory-direct tile inquiry, or tile sample request. Whether you’re looking for product details, pricing, or personalized tile sourcing contact, we’ve got you covered.
VividCozy Customer Support typically responds within 24 hours. For quicker assistance, please include your order number or design request reference in your message.
We are proudly serving U.S. customers with factory-direct tile sourcing and fast shipping, straight from our production to your home.
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Contact Us
If you have any questions, feel free to reach out to us. Our team is happy to assist you.
Phone: 00852-2110 3153
Email: [email protected]
Support Hours: Mon–Fri, 9:00 AM–6:00 PM
U.S. Sample & Return Facility (for samples and authorized returns):
1300 S Milliken Ave, Ontario, CA 91761Note: All standard returns are processed through our China facility. Only approved returns (e.g., defective/incorrect items) are eligible for prepaid return shipping to our U.S. return center. Please request an RMA before sending any return. Start a Return >>
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Company Information
| Legal Entity Name | Xingyiyun TechEcom Co., Limited |
| Registered Address | UNIT 917B, 9/F, TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, Hong Kong |
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