EUR
Canada
Japan
Send us a Message
Contact Us
Need assistance? Simply contact us — our team is ready to help with your order, factory-direct tile inquiry, or tile sample request. Whether you’re looking for product details, pricing, or personalized tile sourcing contact, we’ve got you covered.
VividCozy Customer Support typically responds within 24 hours. For quicker assistance, please include your order number or design request reference in your message.
We are proudly serving U.S. customers with factory-direct tile sourcing and fast shipping, straight from our production to your home.
All communications are logged and archived for quality assurance and compliance with payment service provider policies.
Support Hours:
Monday–Friday, 10:00 AM–6:00 PM
U.S. Warehouse Address:
80 Executive Avenue Edison, NJ 08817 1300 S Milliken Ave, Ontario, CA 91761
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
Company Information
| Item | Details |
|---|---|
| Legal Entity Name | Hong Kong Xingyiyun TechEcom Co., Limited |
| Registered Address | UNIT 917B, 9/F., Tower A, New Mandarin Plaza, Tsim Sha Tsui, Kowloon, Hong Kong |
Frequently asked questions
Yes! You can order curated sample kits directly from our site.
Each kit includes a selection of textures and styles — and sample costs are credited toward your full order if you purchase later.
We ship samples in 3–7 business days from our local warehouse.
Yes — 100% free with no obligation to buy.
Just upload a photo of your room and tell us what you like.
Our design team will respond in 2–3 business days with personalized style suggestions, layout ideas, and sample recommendations.
LVT (Luxury Vinyl Tile) is your best bet — it’s budget-friendly, easy to install, and gentle underfoot.
Some peel-and-stick styles can even be removed cleanly later.
We also offer wood-look tiles that are long-lasting if the landlord allows permanent changes.
Start by ordering a sample kit or uploading a photo of your space for free advice.
You don’t need to know exactly what you want — our team can help match styles based on your room, taste, and budget.
Design shouldn’t be stressful. Let’s make it easy.
We currently ship to the U.S. only. All prices shown on our website are final — there are no additional customs duties or import taxes for U.S. customers.
For sample kits, we ship from our local U.S. warehouse whenever possible.
If we expand to other countries, we’ll clearly show the available options at checkout.
See Our U.S. Warehouse Address
See Our Office Address
Our Global Advantage
Quality Meets Value
Yes, we’re based where the world’s most efficient tile factories are.
This strategic positioning allows us to offer more — for less — without cutting corners.
When global logistics, premium materials, and expert design all work in harmony,
You don’t just get tile. You get peace of mind and lasting value.