# Contact Us

- Link: https://vividcozytile.com/contact-us/
- Published: 2025-07-23T03:51:24-07:00
- Author: VividCozyTile

## Send us a Message​

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## Legal Entity & Contact

Need assistance? Simply contact us — our team is ready to help with your order, 
factory-direct tile inquiry, or tile sample request. Whether you’re looking for 
product details, pricing, or personalized tile sourcing contact, we’ve got you covered.

VividCozy Customer Support typically responds within 24 hours. For quicker assistance,
please include your order number or design request reference in your message.

We are proudly serving U.S. customers with factory-direct tile sourcing and fast
shipping, straight from our production to your home.

All communications are logged and archived for quality assurance and compliance 
with payment service provider policies. [**Learn More >>**](https://vividcozytile.com/about-us/)

### Contact Us

If you have any questions, feel free to reach out to us. Our team is happy to assist
you.

**Phone:** 00852-2110 3153
**Email:** support@vividcozytile.com**Support Hours: **
Mon–Fri, 9:00 AM–6:00 PM

> **U.S. Sample & Return Facility (for samples and authorized returns):**
> 1300 S
> Milliken Ave, Ontario, CA 91761
> _Note: All standard returns are processed through our China facility. Only approved
> returns (e.g., defective/incorrect items) are eligible for prepaid return shipping
> to our U.S. return center. Please request an RMA before sending any return. [**Start a Return >>**](https://vividcozytile.com/return-request-rma/)_

 Do you have questions about how we can help your company?

[Send us an email and we’ll get in touch shortly.](https://vividcozytile.com/contact-us/#)

## Company Information

 |  **Legal Entity Name** |  Xingyiyun TechEcom Co., Limited |  
 |  **Registered Address** |  UNIT 917B, 9/F, TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI, KOWLOON, Hong Kong |

![VividCozyTile Logo](https://vividcozytile.com/wp-content/themes/woodmart/images/
lazy.svg)

## **What if buying tiles felt less like a risk — and more like a Partnership?**

# Thoughtfully. Affordably. Together.

This is how VividCozy for You

 [  Contact Us  ](https://vividcozytile.com/contact-us/)