# Custom Tile Request FAQs - Link: https://vividcozytile.com/customer-support-faqs/custom-tile-request-faqs/ - Published: 2025-06-14T01:18:00-07:00 - Author: VividCozyTile ## Customer Support [Home](https://vividcozytile.com/)/[VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/)/ Custom Tile Request FAQs * [How-To Guides](https://vividcozytile.com/how-to-installation-care/) * [VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/) * [Buying Guide](https://vividcozytile.com/customer-support-faqs/buying-guide-faq/) - [Flooring Category Guide: Wood Look Porcelain Tile, SPC Flooring, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/category-general-guide/) - [Compare and Choose Flooring: SPC vs LVT vs Porcelain Tile vs Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/compare-choose/) - [Flooring Materials and Durability FAQ: Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick](https://vividcozytile.com/customer-support-faqs/materials-durability/) - [Layout & Waste](https://vividcozytile.com/customer-support-faqs/layout-waste/) - [Flooring Application Scenarios: Bathrooms, Rentals, Kitchens, Pets, Offices, and DIY Projects](https://vividcozytile.com/customer-support-faqs/application-scenarios/) * [Before You Buy: Flooring Decision Guide for Porcelain Tile, SPC, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/before-you-buy/) - [Account Use](https://vividcozytile.com/customer-support-faqs/account-use-faqs/) - [Flooring Color Variations FAQ: Wood Look Tile, SPC, Vinyl Plank, and Peel and Stick Samples](https://vividcozytile.com/customer-support-faqs/color-variations/) - [Protection and Safety](https://vividcozytile.com/customer-support-faqs/protection-safety/) * [Ordering & Delivery](https://vividcozytile.com/customer-support-faqs/ordering-and-delivery/) - [Order FAQs](https://vividcozytile.com/customer-support-faqs/order-faqs/) - [Shipping & Delivery](https://vividcozytile.com/customer-support-faqs/shipping-delivery/) - [Returns & Refunds](https://vividcozytile.com/customer-support-faqs/returns-refunds-faqs/) - [Payment & Billing](https://vividcozytile.com/customer-support-faqs/payment-and-billing/) * [Installation and Maintenance FAQs for Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick Floors](https://vividcozytile.com/customer-support-faqs/installation-maintenance-faqs/) * [Pricing & Services](https://vividcozytile.com/customer-support-faqs/pricing-and-services/) - [Pricing Policy](https://vividcozytile.com/customer-support-faqs/pricing-policy/) - [Sample Credit Policy](https://vividcozytile.com/customer-support-faqs/sample-credit-policy/) - [Custom Tile Reques](https://vividcozytile.com/customer-support-faqs/custom-tile-request-faqs/) - [Design Service FAQs for Flooring: Samples, Color, Layout, and Material Selection](https://vividcozytile.com/customer-support-faqs/design-service-faqs/) * [Support & Contact FAQs](https://vividcozytile.com/customer-support-faqs/support-contact-faqs/) - [Contact Us](https://vividcozytile.com/contact-us/) - [About Us](https://vividcozytile.com/about-us/) * [Terms and Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/) * [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) * [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/) - [Return Request Form (RMA)](https://vividcozytile.com/return-request-rma/) * [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/) * [Terms Summary](https://vividcozytile.com/terms-summary/) * [Cookie Policy – Opt-out preference](https://vividcozytile.com/opt-out-preferences/) ## Custom Tile Requests FAQs :How It Works At VividCozy, we know that your project may call for more than off-the-shelf options— that’s why we offer full support for your custom tile request. Whether you’re a designer looking for a signature style or a homeowner with a unique floor plan, our team is here to make your custom tile request simple, secure, and successful. In the **[Custom Service FAQs](https://vividcozytile.com/customer-support-faqs/custom-tile-request-faqs/#service),** you’ll learn how to start a custom tile request—from uploading a sketch or photo to exploring exclusive B2B options. We also answer key questions like whether your design stays private, what happens if your vision requires modification, and how to communicate with our factory team. If you’re still deciding, you’ll even find info about requesting samples before committing. Once your custom tile request is approved, our **[Custom Order FAQs](https://vividcozytile.com/customer-support-faqs/custom-tile-request-faqs/#order)** walk you through the ordering process step by step. We explain minimum order requirements, quote turnaround time, and how long it takes to produce and ship your design. From concept to creation, we’ve built our custom tile request process to ensure you get exactly what you envision—with clarity, speed, and confidence. ## Custom Service FAQs Can I request a custom tile or floor design? Yes — if you can’t find what you’re looking for, we offer custom design services. You can start on our [Custom Tile Request](https://vividcozytile.com/custom-tile-request/) page or [Contact Us](https://vividcozytile.com/contact-us). Upload a sketch, photo, or inspiration image and tell us your target material and finish — we’ll help match or create a similar texture or style from scratch. For scope and timelines, please review our [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/) and [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). What’s the minimum order for custom products? The minimum order quantity (MOQ) for most custom tiles or vinyl is **100 sq ft**. Larger orders may unlock better pricing or more design flexibility. See the Custom Orders section in our [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/) and the [Terms Summary](https://vividcozytile.com/terms-summary/). Can I upload a sketch or photo to start a custom order? Absolutely. We accept hand-drawn sketches, reference tiles, inspiration images — even screenshots. Please submit your file via [Custom Tile Request](https://vividcozytile.com/custom-tile-request/) or [Contact Us](https://vividcozytile.com/contact-us), and include your preferred material, finish, and quantity. Privacy note: files are used to evaluate and produce your order only; see our [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/). How long does it take to receive a quote?

We typically respond within 5–7 business days after reviewing feasibility and sourcing availability. Timelines will be confirmed in writing in line with our Terms & Conditions. If you’re on a tight schedule, you can also book a Design Consultation.

Do you offer exclusive styles for B2B projects? Yes — we work with interior designers, developers, and contractors on private-label or exclusive colors/textures (subject to MOQ and lead time). We can also reserve production capacity and provide sample boards for presentations. Start via [Design Consultation](https://vividcozytile.com/design-consultation/) or [Contact Us](https://vividcozytile.com/contact-us). Can I request custom tile or vinyl flooring? We support both. Tell us which material you prefer and we’ll advise on feasibility, MOQ, and lead time. For delivery windows by product type, please see our [Shipping & Order Fulfillment Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Is my design kept private? Yes — we treat your design files as confidential and use them only to evaluate and produce your order. We do not sell personal information. Where necessary to make your product, we may share files with manufacturing partners under contractual safeguards. Learn more in our [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/). What if the factory can’t produce my design exactly? We’ll be transparent and suggest the closest available alternatives (texture, color, finish). You decide whether to proceed. Note that custom/made-to-order items are generally _non-cancellable_ once production begins; please review our [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/) and [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/). Can I order a sample before committing? Yes. Standard _sample kits_ ship quickly within the contiguous U.S. and are _non- returnable_ (defect-only exception); see [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) and [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/). For _custom patterns_, made-to-order samples are available and typically ship directly from our factory in about **30–45 days**; expedited sampling can be arranged at shared cost. Where applicable, sample credits may apply — see [Sample Credit FAQs](https://vividcozytile.com/customer-support-faqs/sample-credit-policy/) and start your request via [Request Sample](https://vividcozytile.com/request-sample/) or [Custom Tile Request](https://vividcozytile.com/custom-tile-request/). How do I place the final order after approval? We’ll create a private product page or secure checkout link for you to complete the purchase through our store. After purchase, please review delivery and returns terms in our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) and [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/). Need help? [Contact Us](https://vividcozytile.com/contact-us). ## Custom Order FAQs Can I request a custom tile or floor design? Yes — if you can’t find what you’re looking for, we offer custom design services. Upload a sketch, photo, or inspiration image, and we’ll help you match or create a similar texture or style from scratch. What’s the minimum order for custom products? Yes — the minimum order quantity for custom tiles or vinyl is 100 square feet. Larger orders may qualify for better pricing or design flexibility. Can I upload a sketch or photo to start a custom order? Absolutely. We accept hand-drawn sketches, reference tiles, inspiration images — even screenshots. Simply upload your file and tell us your preferred material, finish, and quantity.We’ll review and follow up with a quote. How long does it take to receive a quote? We typically respond to custom requests within 5–7 business days. Our team will assess feasibility, source availability, and provide an estimated price range with production timeline. Do you offer exclusive styles for B2B projects? Yes — we work with interior designers, developers, and contractors to offer private- label or exclusive textures and colors. We can also reserve production capacity and provide sample boards for presentation. Can I request custom tile or vinyl flooring? We support both. Just let us know which material you’d like. Is my design kept private? Absolutely not. Your upload is encrypted and only used for internal matching. We never share your files without consent. What if the factory can’t produce my design exactly? We’ll let you know and suggest the closest available alternative. You can decide whether to proceed. Can I order a sample before committing? Yes — if the custom pattern is producible,we do offer samples for custom designs for your confirmation How do I place the final order after approval? We’ll create a private product page just for you. You’ll be able to order securely through our store. ## Can’t Find Your Style? Send a Photo, We’ll Match the Texture. Upload Your Idea Now. [ Upload Now ](https://vividcozytile.com/custom-tile-request/) ## Ask a Designer Free Online Tile & Flooring Design & Matching Help. [ Ask Now ](https://vividcozytile.com/design-consultation/) ## AR Tile Preview Tool Preview Tiles in Your Own Room with AR. [ Try Now ](https://vividcozytile.com/ar-tile-visualizer-tool/)