# Ordering & Delivery

- Link: https://vividcozytile.com/customer-support-faqs/ordering-and-delivery/
- Published: 2025-06-13T19:11:38-07:00
- Author: VividCozyTile

## Customer Support

[Home](https://vividcozytile.com/)/[VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/)/
Ordering & Delivery

 * [How-To Guides](https://vividcozytile.com/how-to-installation-care/)
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    - [Flooring Category Guide: Wood Look Porcelain Tile, SPC Flooring, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/category-general-guide/)
    - [Compare and Choose Flooring: SPC vs LVT vs Porcelain Tile vs Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/compare-choose/)
    - [Flooring Materials and Durability FAQ: Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick](https://vividcozytile.com/customer-support-faqs/materials-durability/)
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 * [Ordering & Delivery](https://vividcozytile.com/customer-support-faqs/ordering-and-delivery/)
    - [Order FAQs](https://vividcozytile.com/customer-support-faqs/order-faqs/)
    - [Shipping & Delivery](https://vividcozytile.com/customer-support-faqs/shipping-delivery/)
    - [Returns & Refunds](https://vividcozytile.com/customer-support-faqs/returns-refunds-faqs/)
    - [Payment & Billing](https://vividcozytile.com/customer-support-faqs/payment-and-billing/)
 * [Installation and Maintenance FAQs for Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick Floors](https://vividcozytile.com/customer-support-faqs/installation-maintenance-faqs/)
 * [Pricing & Services](https://vividcozytile.com/customer-support-faqs/pricing-and-services/)
    - [Pricing Policy](https://vividcozytile.com/customer-support-faqs/pricing-policy/)
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    - [Custom Tile Reques](https://vividcozytile.com/customer-support-faqs/custom-tile-request-faqs/)
    - [Design Service FAQs for Flooring: Samples, Color, Layout, and Material Selection](https://vividcozytile.com/customer-support-faqs/design-service-faqs/)
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 * [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/)
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    - [Return Request Form (RMA)](https://vividcozytile.com/return-request-rma/)
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## Everything You Need to Know About Ordering and Delivery

Before you place your tile order, we want to make sure you feel confident and informed.
This section walks you through the entire ordering and delivery process—from how
to request sample kits, place full-size orders, and make secure payments, to understanding
our shipping timelines, return policies, and refund procedures.

Whether you’re a homeowner or contractor, you’ll find quick links below to guide
you through each part of the ordering and delivery journey—clearly, transparently,
and stress-free.

##  Order FAQs

Got answer for frequent asked question.

 [  Read More  ](https://vividcozytile.com/customer-support-faqs/order-faqs/)

##  Shipping & Delivery

Understand our shipping process, delivery timelines, and freight partner policies.

 [  Read More  ](https://vividcozytile.com/customer-support-faqs/shipping-delivery/)

##  Payment & Billing

Explore accepted payment methods, billing cycles, and invoicing details.

 [  Read More  ](https://vividcozytile.com/customer-support-faqs/payment-and-billing/)

##  Returns & Refunds FAQs

Learn how returns work, when refunds apply, and what to do about damages on FAQs
Page

 [  Read More  ](https://vividcozytile.com/customer-support-faqs/returns-refunds-faqs/)

![VIVIDCOZY branding with wood texture tiles and FAQs section headline for customer
confidence](https://vividcozytile.com/wp-content/themes/woodmart/images/lazy.svg)