# Sample Credit Policy - Link: https://vividcozytile.com/customer-support-faqs/sample-credit-policy/ - Published: 2025-06-14T01:15:29-07:00 - Author: VividCozyTile ## Customer Support [Home](https://vividcozytile.com/)/[VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/)/ Sample Credit Policy * [How-To Guides](https://vividcozytile.com/how-to-installation-care/) * [VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/) * [Buying Guide](https://vividcozytile.com/customer-support-faqs/buying-guide-faq/) - [Flooring Category Guide: Wood Look Porcelain Tile, SPC Flooring, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/category-general-guide/) - [Compare and Choose Flooring: SPC vs LVT vs Porcelain Tile vs Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/compare-choose/) - [Flooring Materials and Durability FAQ: Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick](https://vividcozytile.com/customer-support-faqs/materials-durability/) - [Layout & Waste](https://vividcozytile.com/customer-support-faqs/layout-waste/) - [Flooring Application Scenarios: Bathrooms, Rentals, Kitchens, Pets, Offices, and DIY Projects](https://vividcozytile.com/customer-support-faqs/application-scenarios/) * [Before You Buy: Flooring Decision Guide for Porcelain Tile, SPC, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/before-you-buy/) - [Account Use](https://vividcozytile.com/customer-support-faqs/account-use-faqs/) - [Flooring Color Variations FAQ: Wood Look Tile, SPC, Vinyl Plank, and Peel and Stick Samples](https://vividcozytile.com/customer-support-faqs/color-variations/) - [Protection and Safety](https://vividcozytile.com/customer-support-faqs/protection-safety/) * [Ordering & Delivery](https://vividcozytile.com/customer-support-faqs/ordering-and-delivery/) - [Order FAQs](https://vividcozytile.com/customer-support-faqs/order-faqs/) - [Shipping & Delivery](https://vividcozytile.com/customer-support-faqs/shipping-delivery/) - [Returns & Refunds](https://vividcozytile.com/customer-support-faqs/returns-refunds-faqs/) - [Payment & Billing](https://vividcozytile.com/customer-support-faqs/payment-and-billing/) * [Installation and Maintenance FAQs for Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick Floors](https://vividcozytile.com/customer-support-faqs/installation-maintenance-faqs/) * [Pricing & Services](https://vividcozytile.com/customer-support-faqs/pricing-and-services/) - [Pricing Policy](https://vividcozytile.com/customer-support-faqs/pricing-policy/) - [Sample Credit Policy](https://vividcozytile.com/customer-support-faqs/sample-credit-policy/) - [Custom Tile Reques](https://vividcozytile.com/customer-support-faqs/custom-tile-request-faqs/) - [Design Service FAQs for Flooring: Samples, Color, Layout, and Material Selection](https://vividcozytile.com/customer-support-faqs/design-service-faqs/) * [Support & Contact FAQs](https://vividcozytile.com/customer-support-faqs/support-contact-faqs/) - [Contact Us](https://vividcozytile.com/contact-us/) - [About Us](https://vividcozytile.com/about-us/) * [Terms and Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/) * [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) * [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/) - [Return Request Form (RMA)](https://vividcozytile.com/return-request-rma/) * [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/) * [Terms Summary](https://vividcozytile.com/terms-summary/) * [Cookie Policy – Opt-out preference](https://vividcozytile.com/opt-out-preferences/) ## How Sample Credit Policy Work Sample credit makes your decision easier. At VividCozy, we believe trying before buying should be risk-free. That’s why we offer a sample credit policy: the full cost of your tile samples will be credited back when you place a qualifying full- size order. With this sample credit system, you can explore textures and colors in real life—without worrying about wasting money. Check the FAQs below to see how the sample credit process works, how many samples you can order, and how fast they ship. 🔎 Note: For full details, please refer to our **[Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions-2/)** for the official sample credit policy. 📦 Please be aware that samples are non-returnable. See our **[Return & Refund Policy](https://vividcozytile.com/returns-and-refunds-policy/)** for more information. How much do samples cost?   Sample kit pricing is shown at checkout on the [Request Sample](https://vividcozytile.com/request-sample/) page. Shipping is **free to the contiguous 48 U.S. states** and typical delivery is **0–10 business days** (incl. 0–3 days processing); see our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Sample kits are **non-returnable** (defect-only exceptions) per our [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/). Where eligible, the cost can be **credited toward a full order**; see the [Sample Credit Policy](https://vividcozytile.com/customer-support-faqs/sample-credit-policy/). Can I get a refund for samples if I order later? Instead of a cash refund, we offer a **purchase credit** for qualifying orders: up to **$20** credited when you place a full order of **50 sq ft+** within **30 days** of your sample purchase. Full details are in our [Sample Credit Policy](https://vividcozytile.com/customer-support-faqs/sample-credit-policy/) and [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/). If you have questions, [contact us](https://vividcozytile.com/contact-us). How many samples can I request? We offer **pre-packed sample kits** grouped by style/color so you can compare quickly. You may order multiple different kits for evaluation. Contractors or commercial sourcing teams can request a tailored plan via [Design Consultation](https://vividcozytile.com/design-consultation/) or [Contact Us](https://vividcozytile.com/contact-us). How fast are sample kits delivered? **0–10 business days** to the contiguous U.S., including **0–3 business days** for processing. Orders placed after **2:00 PM PT** start processing the next business day. You’ll receive tracking at dispatch. Timelines can vary with carrier operations and (for factory-direct flows) port/customs conditions. See our [Shipping & Order Fulfillment Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) for details. Do you offer custom-curated sample sets? To keep pricing sharp and ship fast, we currently offer **pre-packed kits** (by style/color). If you want a targeted selection, share a room photo and brief via [Design Consultation](https://vividcozytile.com/design-consultation/) and we’ll recommend the exact kits/SKUs to order. Then place your kit order on [Request Sample](https://vividcozytile.com/request-sample/). ## Try Before You Buy Request a Sample Kit [ Try Know ](https://vividcozytile.com/request-sample/) ## Compare & Choose Compare Popular Flooring Options [ Read More ](https://vividcozytile.com/customer-support-faqs/compare-choose/)