# Shipping & Delivery - Link: https://vividcozytile.com/customer-support-faqs/shipping-delivery/ - Published: 2025-06-14T00:58:39-07:00 - Author: VividCozyTile ## Customer Support [Home](https://vividcozytile.com/)/[VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/)/ Shipping & Delivery * [How-To Guides](https://vividcozytile.com/how-to-installation-care/) * [VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/) * [Buying Guide](https://vividcozytile.com/customer-support-faqs/buying-guide-faq/) - [Flooring Category Guide: Wood Look Porcelain Tile, SPC Flooring, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/category-general-guide/) - [Compare and Choose Flooring: SPC vs LVT vs Porcelain Tile vs Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/compare-choose/) - [Flooring Materials and Durability FAQ: Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick](https://vividcozytile.com/customer-support-faqs/materials-durability/) - [Layout & Waste](https://vividcozytile.com/customer-support-faqs/layout-waste/) - [Flooring Application Scenarios: Bathrooms, Rentals, Kitchens, Pets, Offices, and DIY Projects](https://vividcozytile.com/customer-support-faqs/application-scenarios/) * [Before You Buy: Flooring Decision Guide for Porcelain Tile, SPC, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/before-you-buy/) - [Account Use](https://vividcozytile.com/customer-support-faqs/account-use-faqs/) - [Flooring Color Variations FAQ: Wood Look Tile, SPC, Vinyl Plank, and Peel and Stick Samples](https://vividcozytile.com/customer-support-faqs/color-variations/) - [Protection and Safety](https://vividcozytile.com/customer-support-faqs/protection-safety/) * [Ordering & Delivery](https://vividcozytile.com/customer-support-faqs/ordering-and-delivery/) - [Order FAQs](https://vividcozytile.com/customer-support-faqs/order-faqs/) - [Shipping & Delivery](https://vividcozytile.com/customer-support-faqs/shipping-delivery/) - [Returns & Refunds](https://vividcozytile.com/customer-support-faqs/returns-refunds-faqs/) - [Payment & Billing](https://vividcozytile.com/customer-support-faqs/payment-and-billing/) * [Installation and Maintenance FAQs for Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick Floors](https://vividcozytile.com/customer-support-faqs/installation-maintenance-faqs/) * [Pricing & Services](https://vividcozytile.com/customer-support-faqs/pricing-and-services/) - [Pricing Policy](https://vividcozytile.com/customer-support-faqs/pricing-policy/) - [Sample Credit Policy](https://vividcozytile.com/customer-support-faqs/sample-credit-policy/) - [Custom Tile Reques](https://vividcozytile.com/customer-support-faqs/custom-tile-request-faqs/) - [Design Service FAQs for Flooring: Samples, Color, Layout, and Material Selection](https://vividcozytile.com/customer-support-faqs/design-service-faqs/) * [Support & Contact FAQs](https://vividcozytile.com/customer-support-faqs/support-contact-faqs/) - [Contact Us](https://vividcozytile.com/contact-us/) - [About Us](https://vividcozytile.com/about-us/) * [Terms and Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/) * [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) * [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/) - [Return Request Form (RMA)](https://vividcozytile.com/return-request-rma/) * [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/) * [Terms Summary](https://vividcozytile.com/terms-summary/) * [Cookie Policy – Opt-out preference](https://vividcozytile.com/opt-out-preferences/) ## How Shipping Works for Your Tile Order At VividCozy, we believe that great design should arrive with just as much care as it was created. That’s why we take shipping & delivery seriously—from the moment your order is placed to the moment it arrives at your doorstep. Whether you’re purchasing a single tile sample or coordinating a multi-room flooring installation, our goal is to make the shipping & delivery process smooth, predictable, and transparent. This FAQ section covers everything you need to know. Wondering where we ship to or how much shipping costs? Curious if you can choose the delivery method, or if white-glove or inside delivery is available? You’ll find the answers here. We also address real-world scenarios—like what happens if you’re not home during delivery, whether you’ll get a call before the truck shows up, and how to ship to multiple addresses. Need to send to a PO Box or APO/FPO military address? Looking into international or long-distance shipping? We’ve outlined the special considerations so you can plan ahead with confidence. In the “Shipping & Fulfillment” section, you’ll also learn where your order ships from, how long shipping typically takes, and whether we offer expedited delivery for tight timelines. And for bulk or overseas orders, we answer a key question: Is sea shipping included in the product price? At every step, we’ve built this guide to ensure your shipping & delivery experience lives up to the quality of the products you choose. 👉 For more detailed terms, please visit our [**Shipping Policy**](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) and **[Return & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/).** Where do you ship from? We fulfill from two origins, depending on the item: * **U.S. sample & return facilities** — sample kits and select in-stock vinyl ship from our domestic centers in _Edison, NJ_ and _Ontario, CA_. See [Installation & Care](https://vividcozytile.com/how-to-installation-care/) resources and our [About Us](https://vividcozytile.com/about-us/) page. * **Factory-direct (Mainland China)** — full-size tile orders ship from our partner factory via sea freight (express sea/air upgrade available). We don’t keep full- size U.S. inventory; origin depends on your order’s shipping class. See our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Where do you ship to? We currently ship to the **contiguous 48 U.S. states**. **Alaska, Hawaii, and U. S. territories** are available by manual approval and may incur extra charges. We do **not** ship internationally or to **APO/FPO/DPO** addresses. See our [Shipping & Order Fulfillment Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). How long does shipping take? * **Sample kits:** 0–10 business days (incl. 0–3 days processing); free shipping to contiguous 48 states. * **Select vinyl (domestic warehouse):** 0–13 business days (incl. processing). * **Full-size tiles (factory sea freight):** policy window 0–48 days (incl. processing); typical in-transit time is ~35–45 days after dispatch. [See policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Tracking is provided at dispatch; factory-direct orders include milestone updates( port arrival, U.S. entry, last-mile assignment). How much does shipping cost? **Sample kits:** free shipping (48 states). **Select vinyl:** free shipping (48 states). **Full-size tile orders:** free standard shipping via factory sea freight( 48 states). Optional **express upgrade** is available on some full-size orders for** +35%**. Special regions (AK/HI/U.S. territories) are quoted case-by-case. Details in our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Do you offer expedited delivery? Yes—for full-size sea-freight orders we offer an **express upgrade** (fast vessel/ air-assist). Estimated policy window is **0–33 business days** door-to-door, typically ~**20–30 business days**, with a **+35% surcharge** on the order subtotal. Request an upgrade before checkout via [Contact Us](https://vividcozytile.com/contact-us). Terms in our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Is sea shipping included in the product price? Yes—**standard sea shipping to the contiguous 48 U.S. states is included** for full- size tile orders. Special regions (AK/HI/U.S. territories) require manual approval and may incur extra fees. Expedited (express sea/air) is optional and quoted as a **+35% surcharge**. Please review our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) and [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/). Can I choose the delivery method? Standard delivery is **curbside freight**. For some routes, we can request an ** express** upgrade (+35%) or coordinate services like liftgate/appointment windows with the carrier on business days. Tell us your needs at checkout or [contact us](https://vividcozytile.com/contact-us) for options. See our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Do you offer white-glove or inside delivery? **Not standard**, but we may be able to arrange **inside/white-glove** delivery with **additional fees** and pre-approval. Please [contact us](https://vividcozytile.com/contact-us) before ordering to confirm availability. What happens if I’m not home during delivery? Freight carriers typically schedule deliveries in advance on business days. If you miss a scheduled delivery or the address/access isn’t workable, **redelivery/storage fees** may apply and can be deducted from any refund. If you need to reschedule, please [contact us](https://vividcozytile.com/contact-us) promptly so we can coordinate with the carrier. Can I split my order into multiple delivery addresses? We currently ship each order to **one** address. If you need delivery to multiple locations, please place separate orders for each destination. For large/commercial projects, [contact us](https://vividcozytile.com/contact-us) and we’ll help plan logistics. See coverage in our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Will I get a delivery call before the shipment arrives?   For **freight** shipments (full-size tile/vinyl), carriers usually call ahead to schedule a delivery window on business days. Please ensure your phone number at checkout is accurate. Parcel shipments (e.g., [sample kits](https://vividcozytile.com/request-sample/)) typically arrive without a scheduling call but include tracking by email. Can you ship to PO Boxes or military addresses (APO/FPO)? Sorry — we can’t ship to **PO Boxes** or **APO/FPO/DPO** addresses. Please use a physical street address. Details: [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). Are there special considerations for international or long-distance shipping? We currently serve the **contiguous 48 U.S. states** by default (AK/HI/U.S. territories by manual approval). We **do not ship internationally**. For long-distance domestic routes, transit time can vary by carrier capacity, weather, and access services ( e.g., liftgate, appointment). Standard factory sea freight for full-size tile typically runs _~35–45 days after dispatch_; [contact us](https://vividcozytile.com/contact-us) if you need expedited options. See our [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/). ## Shipping Policy Learn and Understand our Shipping Policy. [ Read More ](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) ## Return & Refunds Policy Learn and Understand our Return & Refunds Policy.