# Return Request (RMA) — Start a Return

- Link: https://vividcozytile.com/return-request-rma/
- Published: 2025-09-04T06:40:43-07:00
- Author: VividCozyTile

## Return Request (RMA) - Start a Return

### Start a return within 30 days; ship within 7 days of RMA; arrive within 60 days (max 75). Non-defect: customer pays return & 35% restocking. Defective/incorrect: 72h photo claim, prepaid label, no fee.

## Email

 *  support@vividcozytile.com

Return Request (RMA/RMW)

  Newsletter

### Basic Information

Some description about this section

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First Name

Last Name

Email

Order Number

Purchase Date

SKU / product name & full-box qty

Invoice/Order Number

### Section Break

Some description about this section

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Reason for Return

Refund Method

Product Condition

Within Return Policy

Product Condition

Need Return Label?

Return Method

Your Message

Signature

Before you submit

 Within 30 days of delivery; ship within 7 days after RMA approval; must arrive 
within 60 days (max 75 incl. transit)

 Items are unused, unopened, full-box quantities in original packaging. Do not install—
installation = final acceptance.

 Non-defect: I pay return shipping + 35% restocking. Defective/incorrect/damage:
submit within 72h with photos → prepaid U.S. label, no fee.

 I agree to the [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/),
[Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/),
and [Terms & Conditions](https://vividcozytile.com/terms-and-conditions/), [Privacy Policy](https://vividcozytile.com/privacy-policy/)

I consent to the collection and processing of the information and photos I submit
for order lookup, RMA assessment, fraud prevention, and claims handling, and I confirm
I have the right to upload these materials.

Helpful tips & processing times

 * RMA review typically takes 1–3 business days. You’ll receive instructions and
   the return address once approved.
 * Refunds are issued within 7–14 business days after inspection.
 * Unauthorized/late returns or returns to the wrong address may be rejected or 
   disposed per our policy.