# Terms Summary - Link: https://vividcozytile.com/terms-summary/ - Published: 2025-06-14T14:47:06-07:00 - Author: VividCozyTile ## Customer Support [Home](https://vividcozytile.com/)/Terms Summary * [How-To Guides](https://vividcozytile.com/how-to-installation-care/) * [Contact Us](https://vividcozytile.com/contact-us/) * [About Us](https://vividcozytile.com/about-us/) * [Terms Summary](https://vividcozytile.com/terms-summary/) - [Terms and Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/) - [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) - [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/) * [Return Request Form (RMA)](https://vividcozytile.com/return-request-rma/) - [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/) - [Mobile Terms of Service](https://vividcozytile.com/terms-summary/mobile-terms-of-service/) - [California Legal Notice](https://vividcozytile.com/terms-summary/california-legal-notice/) - [Disclaimer Page](https://vividcozytile.com/terms-summary/disclaimer/) - [Cookie Policy – Opt-out preference](https://vividcozytile.com/opt-out-preferences/) - [Do Not Sell My Personal Information](https://vividcozytile.com/terms-summary/do-not-sell/) * [VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/) - [Buying Guide](https://vividcozytile.com/customer-support-faqs/buying-guide-faq/) - [Before You Buy: Flooring Decision Guide for Porcelain Tile, SPC, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/before-you-buy/) - [Pricing & Services](https://vividcozytile.com/customer-support-faqs/pricing-and-services/) - [Ordering & Delivery](https://vividcozytile.com/customer-support-faqs/ordering-and-delivery/) - [Installation and Maintenance FAQs for Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick Floors](https://vividcozytile.com/customer-support-faqs/installation-maintenance-faqs/) # Terms Summary Last Updated: Sep** 4th, 2025**  Thanks for shopping with VividCozy. This summary highlights key terms from our Shipping& Order Fulfillment Policy and Returns & Refunds Policy. By placing an order, you acknowledge and accept the following. ## **1) Order Terms Overview** * All purchases are subject to our full Terms & Conditions, Shipping & Order Fulfillment Policy, and Returns & Refunds Policy. * Changes or cancellations must be requested **before dispatch**; orders **cannot** be changed or canceled once shipped. Custom/made-to-order items **cannot** be canceled once manufacturing begins. If a custom order is canceled **after confirmation but before shipment**, a **15%** cancellation fee applies. **Sea-freight orders are final once dispatched.**    * Where applicable, we will confirm specifications (e.g., measurements, finish, quantities) in writing before production to avoid misunderstandings.  [**🔗 Full Terms →**](https://vividcozytile.com/terms-summary/terms-and-conditions/) **[🔗 Shipping & Order Fulfillment Policy →](https://vividcozytile.com/shipping-and-order-fulfillment-policy/)** **[🔗 Returns & Refunds Policy →](https://vividcozytile.com/returns-and-refunds-policy/)** ## **2) Shipping Timeline & Responsibilities** * Standard coverage: automatic shipping to the **contiguous 48 U.S. states**; AK/ HI/U.S. territories require **manual approval and extra charges**; APO/FPO/DPO and international (outside U.S. territories) **not available**.  * Typical timeframes (incl. **0–3 business days processing**; carrier days Mon– Fri): - Sample kits: **0–10 business days** (free).  - Select vinyl (domestic warehouse): **0–13 business days** (free).  - Full-size tiles (factory sea freight): **0–48 days** incl. processing（在途 通常 **~35–45 天**）(free).    - Express upgrade (fast vessel/air-assist): **~20–30 business days**, **+35% surcharge**（政策表为 0–33 天含处理）。_Expedited surcharge is non-refundable._ - Orders placed **after 2:00 PM PT** start processing next business day.  * Tracking is provided at dispatch; factory-direct orders include milestone updates( e.g., port arrival, U.S. entry, last-mile assignment).  * **Address accuracy & site access** are your responsibility. Undeliverable/unauthorized refusals or returns arising from incorrect addresses or recipient unavailability will deduct original + return freight, redelivery/storage, and applicable restocking fees from any refund. Please inform us of access constraints (gates, docks, liftgate needs, construction).  * **Force majeure** (e.g., port congestion, customs, strikes, severe weather) doesn’t qualify for cancellation, refund, or compensation. **Risk of loss/title transfer** occurs when the shipment is handed to the carrier; inspect promptly and report any damage within **72 hours**.    ## **3) Returns, Exchanges & Fees** * **Windows:** initiate within **30 days** of delivery; **ship within 7 days** of RMA approval; items must **arrive within 60 days** of the original delivery date (**max 75 days incl. transit**).  * **Standard condition:** unused, **unopened**, **full-box quantities**, **valid RMA**. （_Defective/incorrect items除外_）  * **Returns & exchanges (non-defect):** customer pays return shipping; **35% restocking fee** applies. Refunds are issued **7–14 business days after inspection**.    * **Non-returnable/non-exchangeable:** sample kits; custom or made-to-order; clearance/ final-sale; installed/cut/altered items; returns without valid RMA or outside the window.  * **Defective/damaged/incorrect items:** **free** return or exchange shipping via** prepaid download-and-print label**; **no restocking fee**; resolutions include replacement, store credit, or full refund. **Report within 72 hours** of delivery with photos. **Eligible condition: new or slightly used (not installed, cut, or altered).** Return method: **by mail only**. **Do not install** damaged/incorrect items.      * Unauthorized/late returns may be rejected or disposed of; if denied, you may request return shipment back to you (at your expense) within **7 days**.  ## **4) Installation = Acceptance** Do **not** install any product that is damaged, defective, or incorrect. **Installation waives** your right to claim, return, or refund. Inspect all items within **72 hours** of delivery.  ## **5) Legal & Dispute Notes** These Terms are governed by the laws of **Hong Kong SAR**. Nothing in these Terms limits any **mandatory U.S. consumer protection rights** you may have under federal or state law. Delays caused by force majeure do **not** qualify for cancellation, refund, or **chargeback**—please contact us first so we can resolve issues quickly. ## **6) Privacy & Mobile Messaging** We do not sell your personal information. You may opt out of SMS/marketing messaging at any time by replying “STOP”. [**🔗 Privacy Policy →**](https://vividcozytile.com/terms-summary/privacy-policy/) [**🔗 Disclaimer→**](https://vividcozytile.com/terms-summary/privacy-policy/) --- **Contact** Online Form: [see Contact Us page →](https://vividcozytile.com/contact-us/) Email: support@vividcozytile.com Phone: **00852 2110 3153** ## Terms & Condition [ Read More ](https://vividcozytile.com/terms-summary/terms-and-conditions/) ## Shipping & Order Fulfillment Policy [ Read More ](https://vividcozytile.com/shipping-and-order-fulfillment-policy/) ## Privacy Policy [ Read More ](https://vividcozytile.com/terms-summary/privacy-policy/) ## Returns & Refunds Policy [ Read More ](https://vividcozytile.com/returns-and-refunds-policy/) ## Cookie Policy and Opt-Out [ Read More ](https://vividcozytile.com/opt-out-preferences/) ## Disclaimer [ Read More ](https://vividcozytile.com/terms-summary/disclaimer/)