# Disclaimer Page

- Link: https://vividcozytile.com/terms-summary/disclaimer/
- Published: 2025-06-06T13:54:49-07:00
- Author: VividCozyTile

## Customer Support

[Home](https://vividcozytile.com/)/[Terms Summary](https://vividcozytile.com/terms-summary/)/
Disclaimer Page

 * [How-To Guides](https://vividcozytile.com/how-to-installation-care/)
 * [Contact Us](https://vividcozytile.com/contact-us/)
 * [About Us](https://vividcozytile.com/about-us/)
 * [Terms Summary](https://vividcozytile.com/terms-summary/)
    - [Terms and Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/)
    - [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/)
    - [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/)
       * [Return Request Form (RMA)](https://vividcozytile.com/return-request-rma/)
    - [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/)
    - [Mobile Terms of Service](https://vividcozytile.com/terms-summary/mobile-terms-of-service/)
    - [California Legal Notice](https://vividcozytile.com/terms-summary/california-legal-notice/)
    - [Disclaimer Page](https://vividcozytile.com/terms-summary/disclaimer/)
    - [Cookie Policy – Opt-out preference](https://vividcozytile.com/opt-out-preferences/)
    - [Do Not Sell My Personal Information](https://vividcozytile.com/terms-summary/do-not-sell/)
 * [VividCozy FAQs](https://vividcozytile.com/customer-support-faqs/)
    - [Buying Guide](https://vividcozytile.com/customer-support-faqs/buying-guide-faq/)
    - [Before You Buy: Flooring Decision Guide for Porcelain Tile, SPC, Vinyl Plank, and Peel and Stick Vinyl](https://vividcozytile.com/customer-support-faqs/before-you-buy/)
    - [Pricing & Services](https://vividcozytile.com/customer-support-faqs/pricing-and-services/)
    - [Ordering & Delivery](https://vividcozytile.com/customer-support-faqs/ordering-and-delivery/)
    - [Installation and Maintenance FAQs for Porcelain Tile, SPC Flooring, Vinyl, and Peel and Stick Floors](https://vividcozytile.com/customer-support-faqs/installation-maintenance-faqs/)

## Legal Disclaimer

**Last Updated:** Sep 8, 2025

 This page summarizes key legal disclaimers from our official policies.
 By placing
an order on [vividcozytile.com](https://vividcozytile.com/), you acknowledge and
accept these terms governing fulfillment, refunds, delivery expectations, and data
use. The [full policies remain controlling](https://vividcozytile.com/terms-summary/)
and are linked throughout: [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/),
[Shipping & Order Fulfillment Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/),
[Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/),
[Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/).

**Quick Links:**
 [Shipping](https://vividcozytile.com/terms-summary/disclaimer/#shipping)·
[Where We Ship](https://vividcozytile.com/terms-summary/disclaimer/#where-we-ship)·
[Risk & Inspection](https://vividcozytile.com/terms-summary/disclaimer/#risk) · 
[Order Finality](https://vividcozytile.com/terms-summary/disclaimer/#order-finality)·
[Returns](https://vividcozytile.com/terms-summary/disclaimer/#returns) · [Product Variation](https://vividcozytile.com/terms-summary/disclaimer/#variation)·
[Privacy & Opt-Outs](https://vividcozytile.com/terms-summary/disclaimer/#privacy)·
[Governing Law](https://vividcozytile.com/terms-summary/disclaimer/#law)

**Helpful Services:**
 [Return Request (RMA)](https://vividcozytile.com/return-request-rma/)·
[Custom Request](https://vividcozytile.com/custom-tile-request/) · [Request Sample](https://vividcozytile.com/request-sample/)·
[AR Tile Preview](https://vividcozytile.com/ar-tile-visualizer-tool/) · [Flooring Area Calculator](https://vividcozytile.com/flooring-area-calculator/)·
[Design Consultation](https://vividcozytile.com/design-consultation/) · [Customer Support FAQs](https://vividcozytile.com/customer-support-faqs/)·
[Installation & Care Manuals](https://vividcozytile.com/how-to-installation-care/)

## Shipping Timeframes & Force Majeure

 * **Estimated windows.** Delivery estimates include processing (0–3 business days,
   Mon–Fri). Typical windows are: Sample kits 0–10 business days; select vinyl (
   domestic) 0–13 business days; full-size tiles via factory sea freight 0–48 days
   including processing, with typical in-transit time ~35–45 days; express upgrade
   ~20–30 business days (+35% surcharge). These are non-binding estimates. _(See
   the full [Shipping & Order Fulfillment Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/).)_
 * **Delays beyond our control.** Force-majeure events (e.g., port congestion, customs,
   strikes, severe weather) do not qualify for cancellation, refund, or compensation._(
   Details in our [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/)
   and [Shipping Policy](https://vividcozytile.com/shipping-and-order-fulfillment-policy/).)_

## Where We Ship & Address Responsibilities

 * We ship automatically to the contiguous 48 U.S. states; AK/HI/U.S. territories
   require manual approval and may incur extra fees. APO/FPO/DPO and international(
   outside U.S. territories) are not available.
 * **Address accuracy & access are your responsibility.** Undeliverable or refused
   deliveries (incorrect/incomplete address, unavailability, unauthorized refusal)
   may incur storage/redelivery/return freight and applicable restocking, deducted
   from any eligible refund. _If you need to correct an address, please [contact us](https://vividcozytile.com/contact-us)
   promptly._

## Risk of Loss, Inspection & Installation = Acceptance

 * **Risk of loss and title** pass to you when the shipment is handed to the carrier;
   note any damage on the Proof of Delivery (POD) and notify us within 72 hours.
 * **Inspect promptly.** Damage/shortage claims must be reported within 72 hours
   of delivery (with photos). Late claims may not be accepted. _File your claim 
   through the [Return Request (RMA) page](https://vividcozytile.com/return-request-rma/)._
 * **Do not install questionable items.** Any installation or alteration constitutes
   final acceptance; installed/cut/altered items cannot be returned—even if later
   found defective. _Please consult our [Installation & Care Manuals](https://vividcozytile.com/how-to-installation-care/)
   before installation._

## Order Finality & Custom-Made Products

 * Orders cannot be changed or canceled once shipped. Sea-freight orders are final
   once dispatched.
 * Custom/made-to-order items are non-cancellable once production begins. If canceled
   after confirmation but before shipment, a 15% cancellation fee applies. _For 
   custom work, please use our [Custom Request page](https://vividcozytile.com/custom-tile-request/)
   and review the [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/)._

## Returns Are Limited, Conditional, and Time-Sensitive

 * **Return windows.** Start a return within 30 days of delivery; ship within 7 
   days of RMA approval; the return must arrive within 60 days of the original delivery
   date (maximum 75 days including transit).
 * **Condition.** Items must be unused, unopened, full-box quantities, with a valid
   RMA (exceptions for defective/incorrect items reported within 72 hours).
 * **Fees.** For non-defect returns, customer pays return shipping; a 35% restocking
   fee applies; refunds issue 7–14 business days after inspection.
 * **Non-returnable:** sample kits; custom/made-to-order; clearance/final-sale; 
   installed/cut/altered items; returns without RMA or outside the window.
 * **Defective/incorrect shipments:** report within 72 hours; we provide a prepaid
   U.S. return label and waive restocking; options include replacement, credit, 
   or full refund (items must not be installed).

Start your return here: [Return Request (RMA)](https://vividcozytile.com/return-request-rma/).
For full details, see our [Returns & Refunds Policy](https://vividcozytile.com/returns-and-refunds-policy/).

## Product Variation & Samples

 * Minor variations in tone/gloss/size can occur between samples and production 
   batches; such normal variations are not defects. We strongly recommend ordering
   samples before full orders.

 Explore samples and visual tools:
 [Request Sample](https://vividcozytile.com/request-sample/)·
[AR Tile Preview Tool](https://vividcozytile.com/ar-tile-visualizer-tool/) · [Free Design Consultation](https://vividcozytile.com/design-consultation/)·
[Flooring Area Calculator](https://vividcozytile.com/flooring-area-calculator/) ·
[FAQs](https://vividcozytile.com/customer-support-faqs/).

## Data Use, Privacy & Opt-Outs

 * We do not sell personal information for monetary consideration. If advertising/
   retargeting cookies are used, that activity may be deemed “sharing” under some
   U.S. state laws; you may opt out at any time via our cookie banner, [Do Not Sell or Share / Cookie Preferences](https://vividcozytile.com/opt-out-preferences/)
   page, or by sending a Global Privacy Control (GPC) signal. You can also visit
   our dedicated [Do Not Sell](https://vividcozytile.com/terms-summary/do-not-sell/)
   page.
 * We send promotional emails only with consent; you can unsubscribe at any time.
   For SMS/telemarketing, we obtain prior express consent where required by law.
 * For EEA/UK users, international transfers rely on the EU 2021 Standard Contractual
   Clauses (and UK addendum/IDTA, as applicable).

Learn more in our [Privacy Policy](https://vividcozytile.com/terms-summary/privacy-policy/).

## Governing Law & Consumer Rights

 * These Terms are governed by the laws of Hong Kong SAR, without prejudice to any
   non-waivable U.S. consumer protections that apply to you.
 * Nothing here limits mandatory consumer rights under applicable U.S. federal or
   state law.

See the full [Terms & Conditions](https://vividcozytile.com/terms-summary/terms-and-conditions/)
and a concise overview in our [Terms Summary](https://vividcozytile.com/terms-summary/).

---

### Quick Acknowledgment

By placing an order with VividCozy, you confirm that you:

 1. Understand delivery windows are estimates and may be affected by force-majeure 
    events ([see Shipping](https://vividcozytile.com/terms-summary/disclaimer/#shipping)).
 2. Accept that custom/MTO and dispatched sea-freight orders are final ([see Order Finality](https://vividcozytile.com/terms-summary/disclaimer/#order-finality)).
 3. Will follow the stated 30-day initiation / 7-day ship / 60-day arrival return deadlines
    and fees ([see Returns](https://vividcozytile.com/terms-summary/disclaimer/#returns)).
 4. Will inspect within 72 hours and not install damaged/incorrect items ([see Risk & Inspection](https://vividcozytile.com/terms-summary/disclaimer/#risk)).
 5. Accept risk of loss on carrier handoff ([see Risk & Inspection](https://vividcozytile.com/terms-summary/disclaimer/#risk)).
 6. Are responsible for accurate delivery details and access ([see Where We Ship](https://vividcozytile.com/terms-summary/disclaimer/#where-we-ship)).
 7. Accept our privacy and opt-out terms as summarized above ([see Privacy](https://vividcozytile.com/terms-summary/disclaimer/#privacy)).

### Questions?

 [Contact us](https://vividcozytile.com/contact-us) any time, or use the details
below.
 Email: [support@vividcozytile.com](https://vividcozytile.com/terms-summary/disclaimer/support@vividcozytile.com)
|  Phone: [+852 2110 3153](https://vividcozytile.com/terms-summary/disclaimer/+85221103153)
Address: UNIT 917B, 9/F., Tower A, New Mandarin Plaza, No.14 Science Museum Road,
Tsim Sha Tsui, Kowloon, Hong Kong

 Learn more [About Us](https://vividcozytile.com/about-us/).