Customer Support

Payment Methods & Billing FAQs

At VividCozy, we make payment and billing simple, secure, and flexible—so you can focus on choosing the perfect tile. Whether you’re using a personal card or a business account with a tax ID, our transparent checkout process ensures peace of mind from start to finish. Have questions about your invoice, billing schedule, or when your payment will be charged? You’ll find all the answers right here.

👉 Ready to order? Explore your payment options below and check out with total confidence.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, Amex) and PayPal. For large/commercial orders, we can support wire transfers or invoiced payments on request. Any applicable state sales tax is shown at checkout. Questions? Contact us or review our Terms & Conditions.

Is my payment information secure?

Yes — we use SSL/TLS encryption site-wide and process payments through secure, PCI-compliant gateways (e.g., major card processors, PayPal). We do not store your full card number on our servers. For details, see our Privacy Policy and Terms & Conditions.

Can I get an invoice or receipt?

Yes — your digital receipt is emailed after the order is confirmed. If you need a business/tax invoice, please contact us and our team will prepare one for you.

When will I be charged for my order?

 

Cards and PayPal are charged at order confirmation. For wire transfer/invoiced payments, processing begins after funds are received. See payment terms in our Terms & Conditions.

Can I use a business credit card or tax ID?

 

Yes — business and trade purchases are welcome. Enter your company name and (if applicable) tax ID at checkout, or request a formal invoice via Contact Us. For custom specifications, you can also submit a Custom Tile Request.