Send us a Message
Contact Us
We’re here to help with your order, custom request, or any product questions.
Our support team typically replies within 24 hours. For faster assistance, please include your order number or design request reference.
We are a Hong Kong-registered company and proudly serve U.S. customers with direct shipping from factory to home.
All communications are logged and archived for quality assurance and compliance with payment service provider policies.
Phone: 00852-2110 3153
Email:
support@vividcozytile.com
Free standard shipping
on all orders.
Support Hours
Monday–Friday, 10:00 AM–6:00 PM
U.S. Warehouse Address:
80 Executive Avenue Edison, NJ 08817
1300 S Milliken Ave, Ontario, CA 91761
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.
Company Information
Item | Details |
---|---|
Legal Entity Name | Hong Kong Xingyiyun TechEcom Co., Limited |
Registered Address | UNIT 917B, 9/F., Tower A, New Mandarin Plaza, Tsim Sha Tsui, Kowloon, Hong Kong |
Frequently asked questions
Before You Buy
How do I choose the right tile or floor type for my project?
What’s the difference between SPC, LVT, and porcelain tile?
Can I order samples before making a decision?
Yes! You can order curated sample kits directly from our site.
Each kit includes a selection of textures and styles — and sample costs are credited toward your full order if you purchase later.
We ship samples in 3–7 business days from our local warehouse.
Is the design consultation service really free?
Yes — 100% free with no obligation to buy.
Just upload a photo of your room and tell us what you like.
Our design team will respond in 2–3 business days with personalized style suggestions, layout ideas, and sample recommendations.
What are your best options for renters or temporary spaces?
LVT (Luxury Vinyl Tile) is your best bet — it’s budget-friendly, easy to install, and gentle underfoot.
Some peel-and-stick styles can even be removed cleanly later.
We also offer wood-look tiles that are long-lasting if the landlord allows permanent changes.
I’m overwhelmed. Where should I start?
Start by ordering a sample kit or uploading a photo of your space for free advice.
You don’t need to know exactly what you want — our team can help match styles based on your room, taste, and budget.
Design shouldn’t be stressful. Let’s make it easy.
Do you ship internationally? Will I be charged import duties or taxes?
We currently ship to the U.S. only. All prices shown on our website are final — there are no additional customs duties or import taxes for U.S. customers.
For sample kits, we ship from our local U.S. warehouse whenever possible.
If we expand to other countries, we’ll clearly show the available options at checkout.