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We’re here to help with your order, custom request, or any product questions.

Our support team typically replies within 24 hours. For faster assistance, please include your order number or design request reference.

We are a Hong Kong-registered company and proudly serve U.S. customers with direct shipping from factory to home.

All communications are logged and archived for quality assurance and compliance with payment service provider policies.

Phone: 00852-2110 3153
Email: 
support@vividcozytile.com

Free standard shipping
on all orders.

Support Hours
Monday–Friday, 10:00 AM–6:00 PM

U.S. Warehouse Address:
80 Executive Avenue Edison, NJ 08817
1300 S Milliken Ave, Ontario, CA 91761

Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.

Company Information

Item Details
Legal Entity Name Hong Kong Xingyiyun TechEcom Co., Limited
Registered Address UNIT 917B, 9/F., Tower A, New Mandarin Plaza, Tsim Sha Tsui, Kowloon, Hong Kong

Frequently asked questions

Before You Buy

It depends on your space, budget, and lifestyle.
•For waterproof, easy-care flooring in bathrooms or kitchens, porcelain tile or SPC vinyl is ideal.
•For warmth and a softer feel underfoot, LVT is a great choice for bedrooms or rentals.
•Wood-look tiles give you the charm of real wood with more durability and less maintenance.
Still unsure? Upload your room and get a free style suggestion from our design team.

•SPC (Stone Polymer Composite) is a rigid, waterproof vinyl with excellent stability. It’s ideal for high-traffic and pet-friendly areas.
•LVT (Luxury Vinyl Tile) is softer and easier to install, with a wide range of designs. It’s great for rentals or low-impact areas.
•Porcelain Tile is durable, waterproof, and best for wet zones or outdoor use. It mimics stone or wood with high realism.
Each has unique pros. See our comparison guide for a detailed breakdown.

Yes! You can order curated sample kits directly from our site.
Each kit includes a selection of textures and styles — and sample costs are credited toward your full order if you purchase later.
We ship samples in 3–7 business days from our local warehouse.

Yes — 100% free with no obligation to buy.
Just upload a photo of your room and tell us what you like.
Our design team will respond in 2–3 business days with personalized style suggestions, layout ideas, and sample recommendations.

LVT (Luxury Vinyl Tile) is your best bet — it’s budget-friendly, easy to install, and gentle underfoot.
Some peel-and-stick styles can even be removed cleanly later.
We also offer wood-look tiles that are long-lasting if the landlord allows permanent changes.

Start by ordering a sample kit or uploading a photo of your space for free advice.
You don’t need to know exactly what you want — our team can help match styles based on your room, taste, and budget.
Design shouldn’t be stressful. Let’s make it easy.

We currently ship to the U.S. only. All prices shown on our website are final — there are no additional customs duties or import taxes for U.S. customers.
For sample kits, we ship from our local U.S. warehouse whenever possible.
If we expand to other countries, we’ll clearly show the available options at checkout.

See Our U.S. Warehouse Address

VividCozyTile Warehouses

See Our Office Address

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