TAILORED FOR YOUR SPACE
From moodboard to doorstep — get personalized flooring samples crafted to your taste, space, and style.
Submit your request in 2 minutes. Shipping in 5 days.
2
MIN
3
STEPS
7
DAYS
100%
FREE
Can’t Find Your Style? – Send a Photo, We’ll Match the Texture
Step 1: Share Your Vision
Upload sketches, photos, or moodboards — tell us what you’re looking for.
Step 2: Confirm Your Design
Get a reply in 7 days. Refine details until you’re happy — price, style, material.
Step 3: Place Your Order
We’ll send you a direct checkout link for your approved sample or final product.
Frequently Asked Questions About Custom Requests
Find answers to common questions about uploading designs, production feasibility, response time, privacy, and how to finalize your custom tile or vinyl order.
Custom Request FAQ
Q1. What types of files can I upload for a custom request?
We accept sketches, screenshots, material photos, or moodboards in JPG, PNG, or PDF format (up to 10MB).
Q2. How long will it take to receive a quote or reply?
You’ll get a response within 7 business days after submission. We’ll let you know if the design is feasible and provide pricing if it is.
Q3. Can I request custom tile or vinyl flooring?
We support both. Just let us know which material you’d like.
Q4. Is my design kept private?
Absolutely not. Your upload is encrypted and only used for internal matching. We never share your files without consent.
Q5. What if the factory can’t produce my design exactly?
We’ll let you know and suggest the closest available alternative. You can decide whether to proceed.
Q6. Is there a minimum order quantity (MOQ)?
Yes, custom orders typically require a minimum of 100 sq.ft depending on material. We’ll confirm it with your quote.
Q7. Can I order a sample before committing?
Yes — if the custom pattern is producible,we do offer samples for custom designs for your confirmation
Please note that custom samples are made-to-order and ship directly from our factory, which typically takes 30–45 days.
To save time, we recommend confirming the style via reference photos or video previews first.
If needed, we can also provide expedited sampling at shared cost. The sample fee for custom orders is typically split between you and our team.
Q8. How do I place the final order after approval?
We’ll create a private product page just for you. You’ll be able to order securely through our store.