Custom Request

Yes — our design consultation is completely free with no obligation to order. It’s part of how we help you make confident choices.

You’ll receive personalized tile recommendations based on your photo and preferences — including layout ideas, matching color suggestions, and links to specific products.
If your needs can be met by our existing textures but not standard sizes, we’ll check with our factory to accommodate size customization whenever possible.

You don’t need an appointment. Just upload a well-lit room photo, note your preferences, and tell us what kind of project you’re working on (e.g. kitchen, bathroom, etc.).

We look at your room lighting, furniture, color palette, and design goals.Our team uses experience, trend knowledge, and your input to make thoughtful recommendations.

Yes — we offer sample kits to help you preview the look and texture before ordering.
If the item you’re interested in is in stock locally, samples ship in 3–7 days.
For out-of-stock or custom products, samples are shipped from our factory and may take 30–45 days.
We recommend using photos or videos for initial confirmation, and expedited samples can be arranged if needed — sample fees for custom designs are typically split with the customer.

Most clients receive their recommendations within 2–3 business days.More complex projects may take slightly longer.

Yes — our service is interactive. Feel free to reply with feedback, and our designers can revise suggestions to better fit your needs.

We’ll provide direct links to order the recommended products, or prepare a custom quote if needed.You can then purchase samples or full-size products based on your timeline.

Our free design consultation is intended for homeowners and individual users.
If you’re working on a commercial or contractor-level project, we kindly ask that you email us first.
Depending on project complexity, we’ll review your request and provide a custom service quote.
Please note: our design help focuses on matching you with the right products — not full interior design services.

Yes — our free design consultation can include up to 2 AI-rendered visual suggestions, based on your preferences and room type.
These visuals may include room layouts, tile arrangement ideas, and style moodboards to help you visualize the space before ordering.

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