Customer Support

Frequently Asked Questions

Choosing the right porcelain tile involves more than just color and pattern—it’s about performance, longevity, and seamless installation. At VividCozy, we’ve compiled the most essential FAQs to support your decision-making—from selecting the right tile sample kits and comparing porcelain tile options to mastering installation, care, and delivery expectations. Whether you’re renovating a high-traffic commercial space or upgrading your home interior, this guide ensures you understand every step. Explore expert-backed advice on tile thickness, surface textures, slip resistance, and more—so your porcelain tile project starts smart and finishes strong.

Before You Buy

Frequently Asked Questions.

Installation FAQs

Common questions about installation.

Order FAQs

Common questions about order section.

Shipping Policy FAQs

Common questions about Shipping Policy. You can go to view Shipping Policy.

Product Guide

Help you make confident flooring decisions.

Maintenance FAQs

Common questions about maintenance.

Delivery FAQs

Common questions about delivery. section

Return & Refunds FAQs

Common questions about Return and Refunds. You can go to view Return and Refunds Policy.

Have a question about your design, delivery, or refund? Our team is ready to help via chat, email, or consultation. We respond within 24 hours, always.

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