Customer Support

Understanding Tile Color Variations

From digital screens to natural light, understand how color differences occur – and how we handle them.
Will my tile look exactly like the online photos?

 

Photos are a guide, not a guarantee. Screen settings, lighting, and natural variation can shift perception. For the most reliable preview, order a sample kit and review our notes on Color Variations. Eligible orders can use our Sample Credit.

Do wood-look tiles have repeating patterns?

High-quality wood-look tiles use multiple faces (often 8–16) to reduce repeats. In large rooms you may still see some repetition, so mix boxes, rotate pieces, and stagger joints for a more natural look. See layout tips in Installation & Care and feel free to request a design consultation with side-by-side mockups.

What does ‘dye lot variation’ mean?

 

“Dye lot variation” = slight tone differences between production batches. It’s normal for ceramic/porcelain manufacturing. We aim to ship from a single batch when possible; please order enough at once, inspect before installation, and keep a few spares. Learn more in Color Variations or contact us if you’re mixing lots.

Can I mix tiles from different batches?

It’s not recommended. Even small dye-lot differences can become noticeable once installed. Order enough from the same batch up front and keep a few spares. If you must phase the project, contact us early—we may be able to reserve matching stock. Also review Color Variations for what’s considered normal.

How do I ensure color consistency across my project?

1) Buy once: order your full quantity in a single purchase. 2) Verify lots: check boxes on arrival to confirm the same lot; report issues promptly. 3) Plan waste: add ~10–15% for cuts/patterns. 4) Preview first: request samples and review in your room’s lighting.

Order your full quantity at once to avoid mixing dye lots. Check your boxes upon delivery to confirm matching lot numbers. If your project has complex phases, notify us early — we may help reserve stock from the same batch.

Yes — we offer curated sample kits to help you preview color, texture, and finish.
Please note that We always match your order to the latest lot available — but minor variation is still possible.
That’s why we recommend ordering all tiles at once, and always reviewing samples in natural light.
We recommend ordering 10–15% extra tiles for layout and backup.

Why does the same tile look different in different rooms or lighting?

 

Lighting temperature, wall colors, and time of day change how tones read (e.g., warm light shifts beige warmer; cool daylight brings out grays). Always test samples in the actual space before committing, and inspect on arrival before installation.