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Custom Tile Requests FAQs :How It Works
At VividCozy, we know that your project may call for more than off-the-shelf options—that’s why we offer full support for your custom tile request. Whether you’re a designer looking for a signature style or a homeowner with a unique floor plan, our team is here to make your custom tile request simple, secure, and successful.
In the Custom Service FAQs, you’ll learn how to start a custom tile request—from uploading a sketch or photo to exploring exclusive B2B options. We also answer key questions like whether your design stays private, what happens if your vision requires modification, and how to communicate with our factory team. If you’re still deciding, you’ll even find info about requesting samples before committing.
Once your custom tile request is approved, our Custom Order FAQs walk you through the ordering process step by step. We explain minimum order requirements, quote turnaround time, and how long it takes to produce and ship your design. From concept to creation, we’ve built our custom tile request process to ensure you get exactly what you envision—with clarity, speed, and confidence.
Custom Service FAQs
Yes — if you can’t find what you’re looking for, we offer custom design services. You can start on our Custom Tile Request page or Contact Us. Upload a sketch, photo, or inspiration image and tell us your target material and finish — we’ll help match or create a similar texture or style from scratch. For scope and timelines, please review our Terms & Conditions and Shipping Policy.
The minimum order quantity (MOQ) for most custom tiles or vinyl is 100 sq ft. Larger orders may unlock better pricing or more design flexibility. See the Custom Orders section in our Terms & Conditions and the Terms Summary.
Absolutely. We accept hand-drawn sketches, reference tiles, inspiration images — even screenshots. Please submit your file via Custom Tile Request or Contact Us, and include your preferred material, finish, and quantity.
Privacy note: files are used to evaluate and produce your order only; see our Privacy Policy.
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<p>We typically respond within <strong>5–7 business days</strong> after reviewing feasibility and sourcing availability. Timelines will be confirmed in writing in line with our <a href="https://vividcozytile.com/terms-summary/terms-and-conditions/">Terms & Conditions</a>. If you’re on a tight schedule, you can also book a <a href="https://vividcozytile.com/design-consultation/">Design Consultation</a>.</p>
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Yes — we work with interior designers, developers, and contractors on private-label or exclusive colors/textures (subject to MOQ and lead time). We can also reserve production capacity and provide sample boards for presentations. Start via Design Consultation or Contact Us.
We support both. Tell us which material you prefer and we’ll advise on feasibility, MOQ, and lead time. For delivery windows by product type, please see our Shipping & Order Fulfillment Policy.
Yes — we treat your design files as confidential and use them only to evaluate and produce your order. We do not sell personal information. Where necessary to make your product, we may share files with manufacturing partners under contractual safeguards. Learn more in our Privacy Policy.
We’ll be transparent and suggest the closest available alternatives (texture, color, finish). You decide whether to proceed. Note that custom/made-to-order items are generally non-cancellable once production begins; please review our Terms & Conditions and Returns & Refunds Policy.
Yes. Standard sample kits ship quickly within the contiguous U.S. and are non-returnable (defect-only exception); see Shipping Policy and Returns & Refunds Policy. For custom patterns, made-to-order samples are available and typically ship directly from our factory in about 30–45 days; expedited sampling can be arranged at shared cost. Where applicable, sample credits may apply — see Sample Credit FAQs and start your request via Request Sample or Custom Tile Request.
We’ll create a private product page or secure checkout link for you to complete the purchase through our store. After purchase, please review delivery and returns terms in our Shipping Policy and Returns & Refunds Policy. Need help? Contact Us.
Custom Order FAQs
Yes — if you can’t find what you’re looking for, we offer custom design services.
Upload a sketch, photo, or inspiration image, and we’ll help you match or create a similar texture or style from scratch.
Yes — the minimum order quantity for custom tiles or vinyl is 100 square feet.
Larger orders may qualify for better pricing or design flexibility.
Absolutely. We accept hand-drawn sketches, reference tiles, inspiration images — even screenshots.
Simply upload your file and tell us your preferred material, finish, and quantity.
We’ll review and follow up with a quote.
We typically respond to custom requests within 5–7 business days.
Our team will assess feasibility, source availability, and provide an estimated price range with production timeline.
Yes — we work with interior designers, developers, and contractors to offer private-label or exclusive textures and colors.
We can also reserve production capacity and provide sample boards for presentation.
We support both. Just let us know which material you’d like.
Absolutely not. Your upload is encrypted and only used for internal matching. We never share your files without consent.
We’ll let you know and suggest the closest available alternative. You can decide whether to proceed.
Yes — if the custom pattern is producible,we do offer samples for custom designs for your confirmation
We’ll create a private product page just for you. You’ll be able to order securely through our store.