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Free Design Support – FAQs
Looking for expert tile design support? Our free tile design service offers personalized design service for homeowners and contractors alike. Whether you’re planning a kitchen, bathroom, or outdoor space, this design service includes free tile consultations, layout guidance, and help choosing tiles that match your space. You can also request tile samples before finalizing your design, and our design service is flexible—you can revise your design later. From custom tile plans to practical advice, our design service makes the process simple and stress-free.
Design Service FAQs
Yes — our design consultation is free and there’s no obligation to order. It’s a quick way to get expert, product-focused guidance before you commit.
Note: Our design help focuses on product matching and layout ideas — it’s not licensed architectural or structural advice. See our Terms & Conditions for details.
You’ll receive personalized tile suggestions based on your room photos and preferences — including layout ideas, color coordination tips, and direct links to recommended products. If your preferred texture exists but the size doesn’t, we’ll check factory feasibility for size customization (MOQs may apply). For custom work, see Custom Request and our Terms.
No appointment needed. For the best results, upload a well-lit room photo, tell us the project type (e.g., kitchen, bath, patio), and note your style goals. You can start anytime via our Design Consultation or Contact Us page.
Yes — sample kits are available and ship free to the contiguous U.S. Typical delivery is 3–7 business days (policy window 0–10 business days). Order here: Request Sample. Samples are non-returnable, but we provide up to $20 sample credit toward a qualifying order (≥50 sq.ft) within 30 days of sample shipment. For custom textures, factory-matched samples are generally non-refundable.
If a product is out of local stock or custom, samples may ship from the factory and take longer. For time-sensitive projects, message us via Contact Us and we’ll advise feasible options.
Most clients receive recommendations within 2–3 business days. Complex, custom, or multi-room projects may take a bit longer (we’ll keep you posted). If timing affects your delivery window, please review our Shipping Policy for lead-time expectations before ordering.
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<p>Yes. Just reply with feedback — we’ll refine product picks or layouts accordingly. If you later choose custom sizes or special textures, MOQs and custom terms may apply; see <a href="https://vividcozytile.com/terms-summary/terms-and-conditions/" target="_blank" rel="noopener">Terms</a> and <a href="https://vividcozytile.com/custom-tile-request/" target="_blank" rel="noopener">Custom Request</a>.</p>
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We’ll share direct product links for checkout or prepare a custom quote if needed. You can purchase samples first or proceed to a full order. Please review delivery windows in our Shipping Policy — sample kits: 0–10 business days; select vinyl: 0–13 business days; full-size tile by sea: 0–48 days (typical in-transit ~35–45 days); express upgrade ~20–30 business days (+35%).
Our free consultation is intended for homeowners and individual users. If you’re a contractor or working on a commercial project, please email us first via Contact Us. Depending on scope and timelines, we’ll review your brief and provide a custom service quote and lead-time expectations.
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