Before you place your tile order, we want to make sure you feel confident and informed. This section walks you through the entire ordering and delivery process—from how to request sample kits, place full-size orders, and make secure payments, to understanding our shipping timelines, return policies, and refund procedures.

Whether you’re a homeowner or contractor, you’ll find quick links below to guide you through each part of the ordering and delivery journey—clearly, transparently, and stress-free.