Customer Support

Payment Methods & Billing FAQs

At VividCozy, we make payment and billing simple, secure, and flexible—so you can focus on choosing the perfect tile. Whether you’re using a personal card or a business account with a tax ID, our transparent checkout process ensures peace of mind from start to finish. Have questions about your invoice, billing schedule, or when your payment will be charged? You’ll find all the answers right here.

👉 Ready to order? Explore your payment options below and check out with total confidence.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, Amex), PayPal, and business payments.

Is my payment information secure?

Yes — our site uses SSL encryption and secure payment gateways.
We never store your credit card information on our server.

Can I get an invoice or receipt?

Yes — once your order is confirmed, a digital receipt will be sent to your email.
Invoices for business or tax purposes can also be requested separately.

When will I be charged for my order?

Your card or account will be charged at the time of order confirmation.
For bank transfers, we’ll begin processing once payment is received.

Can I use a business credit card or tax ID?

Yes — we welcome business and trade customers.
You may enter your company name and tax ID at checkout or request a formal invoice for business purposes.