Customer Support

How Shipping Works for Your Tile Order

From factory to front door—here’s what to expect when your order ships.

Shipping & Delivery FAQs

We currently ship to the continental U.S.
Some remote areas,Alaska, Hawaii, and Puerto Rico, ect., may require additional time or fees.

Sample kits include flat-rate or free shipping.
Full-size tile or vinyl orders are shipped by freight, and shipping costs depend on weight, location, and delivery method.

We offer standard freight shipping and optional expedited delivery for some regions.
Let us know your needs at checkout or contact us for help.

Currently, we offer curbside delivery as standard.
If you require inside or white-glove delivery, please contact us — we may be able to arrange it with an additional fee.

For freight orders, the carrier will usually schedule delivery in advance.
If you miss a scheduled delivery, re-delivery fees may apply.

We currently ship each order to one address.
If you need to deliver items to multiple locations, please place separate orders for each destination.

For large shipments, our freight partners usually call ahead to schedule delivery.
Please ensure your contact phone number is correct when checking out.

Sorry — we cannot ship to PO Boxes or military APO/FPO addresses.
Please use a physical street address for all deliveries.

Yes. Delivery time and cost may vary depending on location, weather, customs inspections, and other uncontrollable factors. See our shipping policy for more details.

Shipping & Fulfillment FAQs

We ship from both our U.S. warehouse and our partner factory overseas.
Sample kits and some in-stock vinyl products are sent from our local warehouse.
Full-size tile orders are fulfilled from our factory via international shipping.

•Sample kits: 3–7 business days from our U.S. warehouse
•Vinyl products (if in local stock): 5–10 business days
•Tile orders (by sea freight): 35–45 days after dispatch
We’ll share tracking once your order ships. Air shipping is available if you need it faster.

Yes — we offer expedited delivery for most full-size orders.
You can choose express sea freight (cuts 5–10 days) or air freight (faster but higher cost).
Please contact us before checkout if you need a shipping upgrade.

Yes — standard sea shipping to the U.S. is included in the price for full-size tile and flooring orders.
Expedited shipping (air or express sea) is optional and quoted separately.

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