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How Shipping Works for Your Tile Order
At VividCozy, we believe that great design should arrive with just as much care as it was created. That’s why we take shipping & delivery seriously—from the moment your order is placed to the moment it arrives at your doorstep. Whether you’re purchasing a single tile sample or coordinating a multi-room flooring installation, our goal is to make the shipping & delivery process smooth, predictable, and transparent.
This FAQ section covers everything you need to know. Wondering where we ship to or how much shipping costs? Curious if you can choose the delivery method, or if white-glove or inside delivery is available? You’ll find the answers here. We also address real-world scenarios—like what happens if you’re not home during delivery, whether you’ll get a call before the truck shows up, and how to ship to multiple addresses.
Need to send to a PO Box or APO/FPO military address? Looking into international or long-distance shipping? We’ve outlined the special considerations so you can plan ahead with confidence.
In the “Shipping & Fulfillment” section, you’ll also learn where your order ships from, how long shipping typically takes, and whether we offer expedited delivery for tight timelines. And for bulk or overseas orders, we answer a key question: Is sea shipping included in the product price?
At every step, we’ve built this guide to ensure your shipping & delivery experience lives up to the quality of the products you choose.
👉 For more detailed terms, please visit our Shipping Policy and Return & Refunds Policy.
We fulfill from two origins, depending on the item:
- U.S. sample & return facilities — sample kits and select in-stock vinyl ship from our domestic centers in Edison, NJ and Ontario, CA. See Installation & Care resources and our About Us page.
- Factory-direct (Mainland China) — full-size tile orders ship from our partner factory via sea freight (express sea/air upgrade available). We don’t keep full-size U.S. inventory; origin depends on your order’s shipping class. See our Shipping Policy.
We currently ship to the contiguous 48 U.S. states. Alaska, Hawaii, and U.S. territories are available by manual approval and may incur extra charges. We do not ship internationally or to APO/FPO/DPO addresses. See our Shipping & Order Fulfillment Policy.
- Sample kits: 0–10 business days (incl. 0–3 days processing); free shipping to contiguous 48 states.
- Select vinyl (domestic warehouse): 0–13 business days (incl. processing).
- Full-size tiles (factory sea freight): policy window 0–48 days (incl. processing); typical in-transit time is ~35–45 days after dispatch. See policy.
Tracking is provided at dispatch; factory-direct orders include milestone updates (port arrival, U.S. entry, last-mile assignment).
Sample kits: free shipping (48 states). Select vinyl: free shipping (48 states). Full-size tile orders: free standard shipping via factory sea freight (48 states). Optional express upgrade is available on some full-size orders for +35%. Special regions (AK/HI/U.S. territories) are quoted case-by-case. Details in our Shipping Policy.
Yes—for full-size sea-freight orders we offer an express upgrade (fast vessel/air-assist). Estimated policy window is 0–33 business days door-to-door, typically ~20–30 business days, with a +35% surcharge on the order subtotal. Request an upgrade before checkout via Contact Us. Terms in our Shipping Policy.
Yes—standard sea shipping to the contiguous 48 U.S. states is included for full-size tile orders. Special regions (AK/HI/U.S. territories) require manual approval and may incur extra fees. Expedited (express sea/air) is optional and quoted as a +35% surcharge. Please review our Shipping Policy and Terms & Conditions.
Standard delivery is curbside freight. For some routes, we can request an express upgrade (+35%) or coordinate services like liftgate/appointment windows with the carrier on business days. Tell us your needs at checkout or contact us for options. See our Shipping Policy.
Not standard, but we may be able to arrange inside/white-glove delivery with additional fees and pre-approval. Please contact us before ordering to confirm availability.
Freight carriers typically schedule deliveries in advance on business days. If you miss a scheduled delivery or the address/access isn’t workable, redelivery/storage fees may apply and can be deducted from any refund. If you need to reschedule, please contact us promptly so we can coordinate with the carrier.
We currently ship each order to one address. If you need delivery to multiple locations, please place separate orders for each destination. For large/commercial projects, contact us and we’ll help plan logistics. See coverage in our Shipping Policy.
For freight shipments (full-size tile/vinyl), carriers usually call ahead to schedule a delivery window on business days. Please ensure your phone number at checkout is accurate. Parcel shipments (e.g., sample kits) typically arrive without a scheduling call but include tracking by email.
Sorry — we can’t ship to PO Boxes or APO/FPO/DPO addresses. Please use a physical street address. Details: Shipping Policy.
We currently serve the contiguous 48 U.S. states by default (AK/HI/U.S. territories by manual approval). We do not ship internationally. For long-distance domestic routes, transit time can vary by carrier capacity, weather, and access services (e.g., liftgate, appointment). Standard factory sea freight for full-size tile typically runs ~35–45 days after dispatch; contact us if you need expedited options. See our Shipping Policy.