Customer Support
Custom Tile Requests :
How It Works
We support your vision with made-to-order tiles, tailored for your unique project.
Custom Request FAQ
Q1. What types of files can I upload for a custom request?
We accept sketches, screenshots, material photos, or moodboards in JPG, PNG, or PDF format (up to 10MB).
Q2. How long will it take to receive a quote or reply?
You’ll get a response within 7 business days after submission. We’ll let you know if the design is feasible and provide pricing if it is.
Q3. Can I request custom tile or vinyl flooring?
We support both. Just let us know which material you’d like.
Q4. Is my design kept private?
Absolutely not. Your upload is encrypted and only used for internal matching. We never share your files without consent.
Q5. What if the factory can’t produce my design exactly?
We’ll let you know and suggest the closest available alternative. You can decide whether to proceed.
Q6. Is there a minimum order quantity (MOQ)?
Yes, custom orders typically require a minimum of 100 sq.ft depending on material. We’ll confirm it with your quote.
Q7. Can I order a sample before committing?
Yes — if the custom pattern is producible,we do offer samples for custom designs for your confirmation
Please note that custom samples are made-to-order and ship directly from our factory, which typically takes 30–45 days.
To save time, we recommend confirming the style via reference photos or video previews first.
If needed, we can also provide expedited sampling at shared cost. The sample fee for custom orders is typically split between you and our team.
Q8. How do I place the final order after approval?
We’ll create a private product page just for you. You’ll be able to order securely through our store.
Custom Orders FAQs
Can I request a custom tile or floor design?
Yes — if you can’t find what you’re looking for, we offer custom design services.
Upload a sketch, photo, or inspiration image, and we’ll help you match or create a similar texture or style from scratch.
What’s the minimum order for custom products?
Yes — the minimum order quantity for custom tiles or vinyl is 100 square feet.
Larger orders may qualify for better pricing or design flexibility.
Can I upload a sketch or photo to start a custom order?
Absolutely. We accept hand-drawn sketches, reference tiles, inspiration images — even screenshots.
Simply upload your file and tell us your preferred material, finish, and quantity.
We’ll review and follow up with a quote.
How long does it take to receive a quote?
We typically respond to custom requests within 5–7 business days.
Our team will assess feasibility, source availability, and provide an estimated price range with production timeline.
Do you offer exclusive styles for B2B projects?
Yes — we work with interior designers, developers, and contractors to offer private-label or exclusive textures and colors.
We can also reserve production capacity and provide sample boards for presentation.
Can I request custom tile or vinyl flooring?
We support both. Just let us know which material you’d like.
Is my design kept private?
Absolutely not. Your upload is encrypted and only used for internal matching. We never share your files without consent.
What if the factory can’t produce my design exactly?
We’ll let you know and suggest the closest available alternative. You can decide whether to proceed.
Can I order a sample before committing?
Yes — if the custom pattern is producible,we do offer samples for custom designs for your confirmation
How do I place the final order after approval?
We’ll create a private product page just for you. You’ll be able to order securely through our store.
Send a Photo, We’ll Match the Texture
Free Online Tile & Flooring Design & Matching Help
Compare Popular Flooring Options