Customer Support

Custom Tile Requests :
How It Works

We support your vision with made-to-order tiles, tailored for your unique project.

Custom Request FAQ

We accept sketches, screenshots, material photos, or moodboards in JPG, PNG, or PDF format (up to 10MB).

You’ll get a response within 7 business days after submission. We’ll let you know if the design is feasible and provide pricing if it is.

We support both. Just let us know which material you’d like.

Absolutely not. Your upload is encrypted and only used for internal matching. We never share your files without consent.

We’ll let you know and suggest the closest available alternative. You can decide whether to proceed.

Yes, custom orders typically require a minimum of 100 sq.ft depending on material. We’ll confirm it with your quote.

Yes — if the custom pattern is producible,we do offer samples for custom designs for your confirmation
Please note that custom samples are made-to-order and ship directly from our factory, which typically takes 30–45 days.
To save time, we recommend confirming the style via reference photos or video previews first.
If needed, we can also provide expedited sampling at shared cost. The sample fee for custom orders is typically split between you and our team.

We’ll create a private product page just for you. You’ll be able to order securely through our store.

Custom Orders FAQs

Yes — if you can’t find what you’re looking for, we offer custom design services.
Upload a sketch, photo, or inspiration image, and we’ll help you match or create a similar texture or style from scratch.

Yes — the minimum order quantity for custom tiles or vinyl is 100 square feet.
Larger orders may qualify for better pricing or design flexibility.

Absolutely. We accept hand-drawn sketches, reference tiles, inspiration images — even screenshots.
Simply upload your file and tell us your preferred material, finish, and quantity.
We’ll review and follow up with a quote.

We typically respond to custom requests within 5–7 business days.
Our team will assess feasibility, source availability, and provide an estimated price range with production timeline.

Yes — we work with interior designers, developers, and contractors to offer private-label or exclusive textures and colors.
We can also reserve production capacity and provide sample boards for presentation.

We support both. Just let us know which material you’d like.

Absolutely not. Your upload is encrypted and only used for internal matching. We never share your files without consent.

We’ll let you know and suggest the closest available alternative. You can decide whether to proceed.

Yes — if the custom pattern is producible,we do offer samples for custom designs for your confirmation

We’ll create a private product page just for you. You’ll be able to order securely through our store.

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