Customer Support
Install & Maintain Like a Pro
From prepping the surface to long-term upkeep—this page has you covered.
Help & Guide FAQs
Do you offer installation instructions or videos?
Yes — we provide downloadable installation guides and video links for SPC, LVT, and tile products.
Contact us if you need additional layout help or technical drawings.
What if I need help during installation?
Our team can provide technical advice via email or online chat.
Send us a photo and we’ll help troubleshoot or recommend best practices.
Installation FAQs
Do I need underlayment when installing SPC or LVT flooring?
Some SPC and LVT floors come with pre-attached underlayment.
If yours doesn’t, adding an underlayment can help with sound absorption, subfloor imperfections, and comfort.
Always check product specs.
Do I need spacers or expansion gaps when installing tile?
Yes — tiles expand with temperature. Use 1/8”–3/16” grout lines and plastic spacers for even layout and long-term stability.
Do you provide layout or pattern suggestions for installation?
Yes — we offer sample layout options like brick pattern, stacked, and herringbone.
We also provide area calculators and visual guides for common tile sizes.
Do I need underlayment when installing SPC or LVT flooring?
Some SPC and LVT floors come with pre-attached underlayment.
If yours doesn’t, adding an underlayment can help with sound absorption, subfloor imperfections, and comfort.
Always check product specs.
Do I need spacers or expansion gaps when installing tile?
Yes — tiles expand with temperature. Use 1/8”–3/16” grout lines and plastic spacers for even layout and long-term stability.
Do you provide layout or pattern suggestions for installation?
Yes — we offer sample layout options like brick pattern, stacked, and herringbone.
We also provide area calculators and visual guides for common tile sizes.
Maintenance FAQs
How do I clean SPC, LVT, or tile floors?
Use a damp mop with mild pH-neutral cleaner.
Avoid bleach, oil soaps, or abrasive pads.
For tiles, clean grout lines regularly to prevent buildup.
Do I need to wax or polish these floors?
No waxing or polishing is required.
SPC and LVT have a built-in wear layer.
Porcelain tile maintains its finish naturally.
SPC and LVT have a UV-cured wear layer that never needs waxing.
How often should I reseal grout lines?
If you used standard grout, reseal every 1–2 years.
Epoxy or stain-resistant grout usually doesn’t require resealing.
Learn how to install and care for your SPC vinyl, LVT, and tile flooring with step-by-step guides, downloadable manuals, and expert tips.
See how different flooring types handle moisture, foot traffic, pets, and more.