Customer Support
How Our Pricing Works:
Transparency & Value
No hidden fees—just clear and competitive pricing built for real-world budgets.
Pricing Policy FAQs
Are your prices factory-direct?
Yes — all our prices are factory-direct. We work closely with our partner factory to eliminate unnecessary markups, middlemen, and long supply chains. This allows us to offer high-quality materials at a more transparent and affordable price.
Why are your prices lower than other tile brands?
We reduce costs by shipping directly from our factory, avoiding traditional distributor markups, and simplifying warehousing.
We also sell primarily online — which helps us focus more on product quality and service instead of showroom overhead.
Do you offer bulk or trade discounts?
Yes — we offer volume-based pricing for trade clients, contractors, and bulk residential orders.
Please contact us directly with your project size and product interest for a custom quote.
Is tax included in your prices?
Yes — all our product prices include international import duties and customs clearance fees.
However, local U.S. sales tax is not included and will be calculated based on your shipping address at checkout.
Will prices change after I place my order?
No — your price is locked once the order is placed, unless changes are requested.
If you modify your order before shipment (such as changing products, quantities, or shipping method), we’ll notify you of any price difference and give you the option to confirm or cancel the changes.
If the change occurs after shipment and is initiated on your end (such as rerouting or address change), you may be responsible for additional costs.
Policy-related or uncontrollable events (like tariff updates) may also affect the final cost — we’ll always inform you in advance.