Customer Support

Shop With Confidence:
Customer Safety & Order Protection Policies

We take your trust seriously, from encrypted payments to delivery protections.

Customer Protection & Safety

No worries — our free design help can guide you.
Send us a room photo and style preference, and we’ll recommend suitable colors and patterns.

Yes — we highly recommend starting with samples.
Sample kits help you preview color, texture, and finish before committing to a full purchase.

If your order hasn’t shipped, we can help modify or cancel it.
For shipped orders, you may return unopened products within 60 days under our return policy.

We understand — that’s why we offer sample kits, AR visualization, and free design help to reduce the risk.
Many customers find this more convenient than visiting a store.

Absolutely. You can reach us via the Contact Us form or request a design consultation.
We’re happy to guide you through product selection or answer questions.

We hear this often!
That’s why we offer curated sample kits, and our designers can send side-by-side comparisons to help you decide together — visually.

That’s why we strongly recommend trying samples and using our AR visualization tool first.
Once installed, tiles are considered final — but we’re here to help you get it right the first time.