Customer Support
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Customer Safety & Order Protection Policies
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Customer Protection & Safety
What if I’m not sure which style fits my home?
No worries — our free design help can guide you.
Send us a room photo and style preference, and we’ll recommend suitable colors and patterns.
Can I get a sample first before placing a large order?
Yes — we highly recommend starting with samples.
Sample kits help you preview color, texture, and finish before committing to a full purchase.
What if I change my mind after ordering?
If your order hasn’t shipped, we can help modify or cancel it.
For shipped orders, you may return unopened products within 60 days under our return policy.
Is it risky to order tiles online without seeing them in person?
We understand — that’s why we offer sample kits, AR visualization, and free design help to reduce the risk.
Many customers find this more convenient than visiting a store.
Can I talk to someone before placing my order?
Absolutely. You can reach us via the Contact Us form or request a design consultation.
We’re happy to guide you through product selection or answer questions.
What if my partner and I can’t agree on a tile style?
We hear this often!
That’s why we offer curated sample kits, and our designers can send side-by-side comparisons to help you decide together — visually.
What if I don’t like the tile after I install it?
That’s why we strongly recommend trying samples and using our AR visualization tool first.
Once installed, tiles are considered final — but we’re here to help you get it right the first time.