Customer Support
How Sample Refunds Work
If you proceed with an order, we refund your sample—because commitment should be rewarded.
Samples FAQs
How much do samples cost?
Sample kits typically range from $5 to $15, depending on the product type and number of swatches.
We offer both preset style kits and individual tile samples for flexible exploration.
Can I get a refund for samples if I order later?
Yes — we offer up to $20 in sample credit if you place a qualifying product order within 30 days.
To qualify, your new order must include at least 50 square feet of full-size products.
The refund is automatically applied at checkout using the same email used to purchase samples.
How many samples can I request?
We offer pre-packed sample kits featuring multiple color options within the same style.
There’s no limit on how many sample kits you can order — as long as it’s not considered abnormal use.
Each qualifying full-size order can apply up to $20 in sample credit.
“Abnormal use” includes placing more than 2 identical sample kits of the same style under the same user/email within a single month. Such orders may be cancelled.
If you’re a contractor or placing for a commercial project, you’re welcome to contact us by email for special arrangements.
How fast are sample kits delivered?
Most sample kits are shipped from our U.S. warehouse and typically arrive within 3–7 business days.
If the requested style is out of stock locally, we’ll fulfill your order from our factory via air or sea shipping, which may take 15–30 days, depending on the route.
Delivery times may also vary due to weather or unforeseen delays.
Do you offer custom-curated sample sets?
To keep our prices as competitive as possible, we don’t offer custom-picked sample combinations.
Instead, we provide pre-packed sample kits organized by style or color family.
Our sample refund policy — up to $20 off your product order — helps make sampling low-risk and cost-effective.
Request a Sample Kit