Last Updated: June 21, 2025

Thank you for shopping with VividCozy. Before placing a custom or made-to-order order, please carefully review the following terms. These summaries reflect our key order, refund, and shipping policies to help ensure a smooth experience. By placing an order, you acknowledge and accept the following:

📌 1. Order Terms Overview

• All purchases are subject to our Terms & Conditions.

• You agree to our fulfillment timelines, returns policy, shipping methods, and dispute handling procedures.

• Orders placed without full understanding of these terms may still be legally binding.

Notice:  Custom Orders Are Final

• Custom or made-to-order items cannot be canceled or refunded once production begins.

• If canceled before production, a 15% cancellation fee applies.

• We require written confirmation of specs and measurements before production starts.

🔗 Full Terms →

📦 2. Shipping Timeline & Responsibilities

• Factory-direct orders ship via sea freight: Estimated 35–45 days from dispatch.

• You are responsible for providing accurate delivery addresses and site access.

• Delays due to customs, port congestion, or force majeure do not qualify for cancellation or chargebacks.

🔗 Shipping & Order Fulfillment Policy →

🔁 3. Returns & Restocking Fees

• Returns must be approved and meet strict conditions: unused, unopened, in full box quantities.

• Custom, opened, installed, or clearance items cannot be returned.

• A 35% restocking fee applies to eligible returns. Shipping costs are non-refundable.

• Unauthorized or late returns may be rejected or disposed of.

🔗 Returns & Refunds Policy →

🔒 4. Installation = Acceptance

• Do not install any product that is damaged or incorrect.

• Installation waives your right to request a refund, replacement, or claim.

• All products must be inspected within 72 hours of delivery.

⚖️ 5. Legal & Dispute Protection

• Risk transfers to buyer once order is handed to the carrier.

• Orders are governed by the laws of Hong Kong SAR, but we honor applicable U.S. consumer rights.

• Filing chargebacks without contacting us may lead to account restrictions.

📱 6. Privacy & Mobile Messaging

• We do not sell your personal information.

• You can opt out of SMS or marketing messages anytime by replying “STOP”.

🔗 Privacy Policy →

🔗 Do Not Sell My Info →

🔗 Mobile Terms →

Have a question about these Terms?

• On-line Form, please refer to Contact Us page
• Email: support@vividcozytile.com
• Phone: 00852 - 2110 3153 
• Mailing Address: UNIT 917B, 9/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIMSHATSUI, KOWLOON, Hong Kong

🔗 For full policy documents, visit: