Last Updated: June 21, 2025

This page summarizes key legal disclaimers derived from our official policies, including Terms & Conditions, Shipping Policy, Returns Policy, and Privacy Policy. By placing an order through vividcozytile.com, you acknowledge and accept the following conditions, which govern your order fulfillment, refund eligibility, delivery expectations, and data use.

1. Shipping Timeframes & Force Majeure

As stated in our Shipping & Fulfillment Policy:

“Full-size tile orders ship via sea freight. Estimated delivery time is 35–45 days from ship date, excluding processing time and unforeseen delays.”

“Delivery lead times are estimates and may vary due to customs, port delays, or seasonal volume. Such delays do not constitute valid grounds for cancellation or refund.”

“Delivery delays caused by port congestion, customs clearance, extreme weather, third-party logistics issues, strikes, or natural disasters are considered force majeure and do not qualify for order cancellation, refund, or compensation.”

We are not liable for late delivery due to circumstances beyond our control.

2. Order Finality & Custom-Made Products

Per our Returns & Refunds Policy:

“Once an order has been dispatched—especially sea freight shipments—it is considered final and cannot be canceled or refunded.”

“All custom-made, made-to-order, or specially imported products are non-cancellable once production begins.”

“If a custom order is canceled after confirmation but before shipment, a 15% cancellation fee applies to cover initial production costs.”

“We require your written approval for specs, colors, and measurements prior to production.”

By submitting a custom request or confirming specs, you acknowledge the order’s non-refundable and final nature.

3. Returns Are Limited, Conditional, and Time-Sensitive

Per the Returns & Refunds Policy:

“You must initiate a return request within 30 days of receiving your order. After receiving return approval (RMA), you must ship the product within 7 days.”

“All approved returns are subject to a 35% restocking fee, deducted from your refund.”

“Original shipping fees, return shipping costs, and any third-party delivery charges are non-refundable and must be paid by the customer — unless the return is caused by a confirmed product defect or shipping error on our part.”

“The following items cannot be returned under any circumstances:

– Sample kits

– Custom or made-to-order products

– Final-sale or clearance items

– Installed, cut, or altered materials

– Returns without valid RMA or outside the return window”

“Returns due to project delays, storage constraints, or schedule changes are not eligible for refunds.”

Unsolicited or late returns may be denied and disposed of without refund.

4. Inspection & Installation = Acceptance

As noted in both Returns Policy and Terms & Conditions:

“Once a product is installed or altered in any way, it is considered accepted and cannot be returned, even if later found defective.”

“Do not install damaged, incorrect, or questionable items. Installation waives your right to return, refund, or claim.”

You must inspect all materials within 72 hours of delivery and notify us of any issues. Claims after this window or post-installation will not be honored.

5. Buyer Responsibility for Shipping Details

Per Shipping Policy:

“Customers are responsible for ensuring delivery addresses are accurate and complete.”

“If delivery fails due to incorrect or incomplete address, customer unavailability, or unauthorized refusal, all resulting costs—including return freight, redelivery, storage, and restocking—will be deducted from any applicable refund.”

6. Risk of Loss & Title Transfer

As stated in the Terms & Conditions:

“Risk of loss and title pass to the buyer upon delivery to the shipping carrier.”

“If damage occurs in transit, you must note it on the Proof of Delivery (POD) and notify us within 72 hours.”

We are not responsible for losses once the order is transferred to the logistics provider.

7. Product Variation & Samples

Per Returns Policy:

“Due to production batch variations, slight differences in tone, gloss, or size may occur between samples and final delivered goods. Such differences are not grounds for return unless significantly deviating from described specifications.”

“We strongly recommend ordering samples before placing a full order to ensure satisfaction with color and texture.”

8. Data Use, Privacy & SMS Notifications

Per Privacy Policy:

“We do not sell or rent your personal information for monetary or other valuable consideration.”

“You can opt out of marketing communications via the unsubscribe link in our emails, or by replying ‘STOP’ to SMS messages.”

“Our website is hosted in the United States… For users in the EEA, we use the EU Commission’s 2021 Standard Contractual Clauses (SCCs) to safeguard international transfers in compliance with GDPR.”

For full privacy details, see our Privacy Policy and Mobile Terms of Service.

9. Governing Law & Dispute Resolution

From the Terms & Conditions:

“These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR.”

“Nothing in these Terms shall prejudice or limit any mandatory consumer protection rights you may have under the laws of the United States or your state of residence.”

📌 Summary

By placing an order with VividCozy, you confirm that:

• You have reviewed our stated shipping times and understand they are non-binding estimates
• You accept that custom and made-to-order items are final sale
• You understand our return requirements and deadlines
• You will inspect items before installation and not install damaged goods
• You agree to the transfer of risk upon shipment
• You accept responsibility for address accuracy
• You agree to all terms outlined in our full policy documents

📧 For questions or support:

Email: support@vividcozytile.com

Phone: +852 2110 3153

Address: UNIT 917B, 9/F., Tower A, New Mandarin Plaza, No.14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong