Customer Support

Do Not Sell My Personal Information Statement– VividCozy Products

Last updated: May 27, 2025

This page is intended for California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

At VividCozyTile, we respect your privacy and rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This page explains how to exercise your right to opt out of the sale of your personal information.

  1. Do We Sell Personal Information?

No. We do not sell or rent your personal information for monetary gain. This includes data like your name, email, or purchase history.

Why we share data (non-sale purposes):
We may share information with service providers (e.g., installers, payment pocessors) to fulfill orders or improve services, but this is not considered a "sale" under CCPA/CPRA. Analytics tools we use do not constitute “sales” under CPRA. Analytics tools we use do not constitute “sales” under CPRA.

  1. How to Opt Out of Potential Future Sales

While we currently do not sell data, you may submit a request to opt out of any future sales using the methods below.

Option 1: Submit a Request Online

Fill out our Opt-Out Form. You will need to provide:

  • Email address associated with your account
  • Mailing address (for verification, if requested)
  • Type of request: "Opt Out of Sale of Personal Information"

Option 2: Email Us

Send an email to: support@vividcozytile.com

Subject: "CCPA Opt Out of Sale"
Include:

  • Full name
  • Email address
  • Mailing address
  • Statement: "I request to opt out of the sale of my personal information."

Option 3: Mail a Request

  • Send a letter to:
    VividCozy
    Attn: UNIT 917B, 9/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIMSHATSUI, KOWLOON, Hong Kong.

Include the same information as above.

  1. What Happens After You Submit a Request?
  • Verification: We may ask for ID to confirm your identity (e.g., copy of driver’s license).
  • Response Time: We will respond within 45 days (extendable by 45 days for complex requests).
  • Confirmation: You will receive a written response via email or mail.
  1. Rights for California Residents

Under CCPA/CPRA, you also have the right to:

  • Access: Request a copy of the personal information we collect.
  • Delete: Ask us to delete your data (except design files needed for orders).
  • Non-Discrimination: We will not discriminate against you for exercising these rights.

To explore these rights, visit our Privacy Policy page or contact us at support@vividcozyhome.shop.

  1. Definitions Under CCPA/CPRA
  • Sale: The exchange of personal information for value, excluding common business operations like service provider sharing.
  • Personal Information: Data that identifies, relates to, or can be linked to you (e.g., name, browsing history).

For full details, visit the California Attorney General’s CCPA Guide.

  1. For Minors Under 16

California residents under 16 must have a parent/guardian submit opt-out requests on their behalf.

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