Effective Date: May 27, 2025

This Privacy Policy explains how VividCozy (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you visit our website, make a purchase, or engage with our services.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, mailing address, phone number
• Payment Information: Billing address and payment method (processed securely via third-party services)
• Order Information: Purchase history, sample kit requests, and custom design submissions
• Account Data: Login credentials, saved preferences
• User-Generated Content: Reviews, uploaded images, design files, or other content you voluntarily submit
• Device & Usage Data: Browser type, IP address, approximate device location (when permitted), pages visited, device identifiers 
• Design Submission Data: Floor plans, design files, or renovation requirements provided for product customization 

2. How We Use Your Information

We may use your information to:

• Process orders and fulfill deliveries
• Provide customer service and respond to inquiries
• Improve website functionality and user experience
• Prevent fraud, enforce our policies, and maintain platform security
• Send transactional updates, promotional messages, and post-purchase care guides (you can opt out of promotional messages at any time). For telemarketing, we obtain prior express consent where required by law (e.g., TCPA). 

3. How We Share Your Information

We do not sell or rent your personal information for monetary or other valuable consideration.

We may share limited information with:

• Legal Authorities: When required by law or necessary to protect our rights
• Analytics Providers: To improve site performance via anonymized usage data
• Service Providers: Shipping carriers, payment processors, hosting partners, email platforms, and third-party installers (for orders including installation services). We share order details, delivery addresses, and product specifications with installers to facilitate service delivery. We share installation-related data with trusted third-party installers solely for service delivery. Installers are prohibited from using your information for marketing purposes.

All third-party partners are contractually obligated to handle your data responsibly.

4. Your Rights & Choices

You have the right to:

• Access, correct, or request deletion of your personal data
• Opt out of marketing communications via the unsubscribe link in our emails, or by replying "STOP" to SMS messages (message and data rates may apply). Reply "HELP" for assistance.
• Disable cookies through your browser settings, although doing so may limit site functionality

To make a data-related request, contact us at: support@vividcozytile.com

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site usage and performance
• Personalize content and promotions

You can manage your cookie preferences in your browser settings. By continuing to use our site, you consent to our use of cookies.

6. Data Security

We implement appropriate technical and organizational safeguards to protect your personal information, including:

• SSL encryption for data transmission, encrypted storage of design files, and restricted access to physical records (for in-person consultations). 
• Secure servers and access controls
• Regular security monitoring

However, no method of transmission or storage is 100% secure.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors under 13. If you believe we have received information from a child, please contact us.

9. International Visitors

Our website is hosted in the United States. If you access the site from outside the U.S., your data will be processed under U.S. laws, and we use the EU Commission’s Standard Contractual Clauses (SCCs, 2021 edition) to ensure data transfers from the EEA comply with GDPR. Your data will be processed under U.S. laws. For users in the EEA, we use the EU Commission’s 2021 Standard Contractual Clauses (SCCs) to safeguard international transfers in compliance with GDPR.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, and how it is used
• Request deletion of your personal information, except for user-generated design files or content required to fulfill contractual obligations (e.g., custom tile orders).Design files submitted for custom tile orders are retained for order fulfillment, warranty support, and are deleted 1 year after project completion unless you request otherwise.
• Opt out of the sale of your personal information (we do not sell data). To exercise your right to opt out of sales (though we do not sell personal information), visit our Do Not Sell My Personal Information page.

To submit a verifiable request, please email us at: support@vividcozyhome.shop

11. User-Generated Content

Any content you voluntarily submit (e.g., product reviews, installation photos, design files) may be stored and used for marketing purposes, but only with your explicit consent (e.g., via a checkbox at submission).

12. Third-Party Services

We use third-party platforms (e.g., Stripe, Google Analytics, hosting providers, accredited labs for FloorScore, LEED, or other environmental certifications) to ensure product compliance and performance. These partners may process your data outside your country of residence. All vendors are contractually required to protect your information and comply with relevant laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

14. Your Rights Under the GDPR

If you are located in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including:

• - Access the personal data we hold about you  
• - Request correction of inaccurate or incomplete data  
• - Request deletion of your data under certain conditions  
• - Request temporary restriction of data processing  
• - Obtain a copy of your data in a commonly used, machine-readable format  
• - Object to data processing based on legitimate interests or for direct marketing  
• - Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at support@vividcozytile.com with the subject line: GDPR Request. We may request verification of your identity before fulfilling your request.

Please note that we process data primarily in the United States and your data will be transferred outside of the EEA in accordance with GDPR-compliant safeguards.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

• On-line Form, please refer to Contact Us page
• Email: support@vividcozytile.com
• Phone: 00852 - 2110 3153 
• Mailing Address: UNIT 917B, 9/F., TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIMSHATSUI, KOWLOON