You can reach us through our online contact form or by email.
Our team is available Monday to Friday and ready to assist with any product, shipping, or service questions.

We currently offer email-based support and form-based inquiries to ensure accurate and trackable responses.
Live chat is under consideration for future updates.

We typically respond within 24–48 business hours, depending on the complexity of your request.
Custom inquiries or design help may take slightly longer to review.

Yes — we provide general installation guidance and product-specific tips.
You can find resources in our FAQ or request personalized help via email.

Yes — we offer support in English, Mandarin (中文), and Spanish (Español).
Please let us know your language preference in your message.

Sample kits are not returnable, but up to $20 may be credited toward eligible full-size orders placed within 30 days.